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"Data on clipboard is damaged" error message returned after updates installed

Posted on 2009-07-07
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Last Modified: 2012-05-07
I have removed both updates, KB958437 and KB967699, and applied the Hotfix provided by Microsoft.  This fixed my problem of not being able to copy and paste data from Excel into Access.

On 6/22, three updates came through and I started immediately receiving this error again.  I looked at the descriptions and only Service Pack 2 had anything to do with Access and/or Excel.  Could this be my problem or is it one of the other updates?

Office 2007 The 2007 Microsoft Office Suite Service Pack 2 (SP2)
Windows XP Windows Malicious Software Removal Tool - June 2009 (KB890830)
Windows XP Update Rollup for ActiveX Killbits for Windows XP (KB969898)
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Question by:CBoTj
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Luke Chung earned 50 total points
ID: 24799956
Do the workarounds described in my paper address this? http://www.fmsinc.com/MicrosoftAccess/Errors/ExcelPaste/Clipboard.html
I haven't been able to replicate the problem you're mentioning, but will try to investigate further.
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Author Comment

by:CBoTj
ID: 24803990
Yes, I can paste if I close Excel and save the data on the clipboard.

It literally happened from one second to the next.  I was in the middle of pasting info from Excel, alt-tabbed to get the next set of data and when I tried to paste again, the error came back.  I double-checked my hotfix was installed, rebooted, nothing made it go away.

I'm on Windows XP Professional.  What other information can I give you that would help?
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Expert Comment

by:Luke Chung
ID: 24804447
Does workaround number 2 work for you?
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Author Comment

by:CBoTj
ID: 24804555
I don't know.  I only had a few records to paste into Access, so when closing Excel worked, I just used that.

I just tried opening your link to try #2 and it's not working for me today.  I'm getting a page cannot be displayed.  I'll try again in a bit and let you know.
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Author Comment

by:CBoTj
ID: 24805232
Yes, workaround 2 works for me as well.
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Expert Comment

by:Luke Chung
ID: 24817293
We've tested installations with SP2 and have not been able to replicate the problem.  Have you experienced this on another machine with SP2 installed?
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Author Comment

by:CBoTj
ID: 24851382
Sorry for the late response - I just learned a coworker may be having the same problem.  I'll check her machine and get back to you.
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Author Closing Comment

by:CBoTj
ID: 31600883
I've switched to Win7.  I had to install the hot fix provided on Microsoft's site again and everything has worked since.
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