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Weird keyboard capitilisation issue

Posted on 2009-07-07
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Last Modified: 2013-12-09
Hi experts

Got a weird issue with a users keyboard, which I suspect is going to probably end up being a replacement keyboard but heres the scoop

a few days ago he noticed that his shift key wasn't capitalising keys but the caps lock key did.

not all keys, only certain ones like D and J (that he's reported anyway)
the shift key capitalises other letters
caps lock produces capital letters

its happening in word and outlook, however those a both MS Office 2007 products, so I don't know if there could be something more in that.

I told this guy i'd probably replace his keyboard in a few hours but if you can give me some idea for if its NOT the keyboard that would be excellent

The setup is a Wyse S10 client connecting to a Citrix presentation server in which nothing has changed and no other users have reported issues. There is also a KVM switch in place which is also going to be removed as a test.

Go go gadget experts!
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Question by:Tim Palmer
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2 Comments
 
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Expert Comment

by:nobus
ID: 24802347
looks like some keys got stuck.
turn it over and tap it above an empty desk, to see what falls out.
it can also be some coke, or orange juice that is gluing the keytop down...
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Tim Palmer earned 0 total points
ID: 24802433
thanks nobus, it wasn't that because the keys worked individually

I replaced the keyboard and that resolved it.

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