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Outlook 2003 email body text missing?

Posted on 2009-07-07
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Last Modified: 2012-05-07
In outlook 2003, the emails coming through, from any email address, are blank in the body of the email, yet if there is a link in the email it will still show, the "TO" and "From" are still correct, and if you highlight the body the text appears, however this is not a very good way to check emails.
I have reinstalled office, deleted normal.dot and all the other little things i can think of.

Any ideas :)
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Question by:waggasystems
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by:apache09
ID: 24799445
Is this on all emails, or emails from one specific user?

As it sounds like someone has sent an email using White text
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Author Comment

by:waggasystems
ID: 24799494
It happens on emails from various people, but not every email from them. EG Person A sends an email and it has the issue, Person sends email again and it is fine, Person B sends an email and it is fine then the next day Person B sends an email and it has the issue. If the same person sends the email to another address it is fine.
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LVL 47

Expert Comment

by:apache09
ID: 24799610
Might just check that SP3 is installed as I think this is fixed in the latest SP.
http://www.microsoft.com/DOWNLOADS/details.aspx?familyid=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en

Otherwise, see the below KB and Hot Fix on blank Email body in 2003

http://support.microsoft.com/?id=833986
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by:gupnit
ID: 24799782
Hi,
Please disable Word as Default Editor and try, by changing preferred format to Text.
Let us know
Thanks
Nitin GUpta (gupnit)
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Expert Comment

by:Krisdeep
ID: 24800177
Its your font has changed seen this problem before.
TOOLS-->Options-->Mail Format-->Fonts

On message fonts make sure they are all black or colour of your desire.
Let me know how it goes
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Accepted Solution

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Krisdeep earned 1200 total points
ID: 24800184
Here is a screen shoot of what you have to change to any other colour rather then white.
White.JPG
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Author Comment

by:waggasystems
ID: 24965931
Hi guys figured it out, found out it was the settings for plain text emails, it was set to white, yet rich-text and html where normal, obviously couseing the confusion.

Thanks guys
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