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Mail merge not sending to email

Posted on 2009-07-07
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Last Modified: 2012-05-07
I'm trying to send a word doc by mail merge to email,  to people in an access database. I go through the steps and everything seems fine. I click merge to email and choose the email field, add my subject etc. then click complete the merge. I get the hourglass and everything looks fine but the document never gets sent and I don't have any messages in our sent folder. I have even tried doing it just to myself. It still doesn't work. Am using office 2003. outlook 2003 is my default email. it is set to html. I can get the same document to work from my work computer using the same access database. It doesn't work from my laptop. Any ideas?
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Question by:headlock
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Expert Comment

by:kjanicke
ID: 24819843
Do you have any antivirus settings that are preventing emails from being sent via a script?  This is a common setting used by corporations.  We used mcafee and we have to turn off this feature opn workstations running scripts or users who need the mail merge functionaility.

You could try turning off your antivirus services to see if that is what is preventing you from sending mail.

You may also need to talk to your administrators and find out what server is accepting anonymous email or if they are aware of any restrictions.
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Author Comment

by:headlock
ID: 24822835
I will try turning off my virus protection. This works fine on the computer at work which is heavily protected. It just doesn't work on my personal laptop or home computer. We have Rogers as our ISP and wondered if any of their Pop or smtp settings could be the problem. There is no administrator to talk to except myself.
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kjanicke earned 125 total points
ID: 24828640
Figure the odds.  I can get mine to work at home, but can't get it to work at the office.  After I change the setting on the anti-virus, Big Brother will turn it back on in just a few minutes.

Good luck.
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Author Closing Comment

by:headlock
ID: 31600918
Thanks - by turning off the firewall it got it to work. I never gave that a thought to being the problem. I find I have to turn off the firewall in order to print from my wireless laptop to the printer connected to the main computer.
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