Solved

Can't get to OWA logon screen

Posted on 2009-07-08
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Last Modified: 2012-05-07
Some users in the company have access to OWA but someone dont's. I suspect that this has something to do with IE settings because we are on the same domain.

Which settings should I change?

Best regards, Alice
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Question by:AliceGoodspeed
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6 Comments
 
LVL 16

Expert Comment

by:JoWickerman
ID: 24801618
Hi Alice,

What happens when the users try to access OWA? Do they get an error message?
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Author Comment

by:AliceGoodspeed
ID: 24801895
ERROR
The requested URL could not be retrieved

--------------------------------------------------------------------------------

While trying to retrieve the URL: http://mail.company.com
The following error was encountered:

Connection Failed
The system returned:

    (10060) WSAETIMEDOUT, Connection timed out.The remote host or network may be down. Please try the request again.
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LVL 16

Expert Comment

by:JoWickerman
ID: 24802143
Are the users that receive this error in the same area or use similar connections?

I see you're not using SSL? Does your OWA not require SSL?
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Author Comment

by:AliceGoodspeed
ID: 24802195
The other users that have access is sitting in the same room as me. Two of the computers don't reach the logon site but others do. Same domain and same network. Strange?
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LVL 16

Expert Comment

by:JoWickerman
ID: 24811177
Hi,

Have a look at this article:

http://www.msexchange.org/tutorials/OWA-2003-Caveats-Deploying-Windows-XP-SP2.html

Maybe a setting that you can change?
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Accepted Solution

by:
AliceGoodspeed earned 0 total points
ID: 24811275
I got it now. My computer havn¨t been remodified since the last changes on the network, and i discovered that i still had the old proxy settings on.

Anyway, thank you so much for your time JoWickerman.
Best regards, Alice
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