Solved

Act! 9/2007 fails to start - incorrect configuration

Posted on 2009-07-08
1
290 Views
Last Modified: 2012-05-07
We have a copy of Act! Premium for Web 9 (2007) running on our Windows 2003 server that now fails to open. The error message is:

"C:\Program Files\ACT\Act for Web\ActSage.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem."

The problem has started since installing the Act! SQL Server 2005 Update.

From searching online I believe that this may result from corruption or misconfiguration of manifest and config files in applications written in .net (which this is).

Does anyone have a fix for this or is reinstallation the only solution?

Many thanks
Graham
0
Comment
Question by:itcgroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
itcgroup earned 0 total points
ID: 24803371
I have now fixed the problem, thanks to this posting elsewhere:
http://community.act.com/sage/board/message?board.id=ACT&message.id=25910#M25910

For me reinstalling Act! was unnecessary.  I restored a copy of the ActSage.exe.config file from a backup and it worked immediately.

Comparing the restored file with the corrupt one only the first line is different.

The first line should be "<configuration>" but in my corrupt version it changed to "<add name="ACTTraceLogger" type="Act.Shared.Diagnostics.TraceLogger, Act.Shared.Diagnostics, Version=9.0.557.0, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08aa" />"
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As owner of GL Computing, I have worked with CRM products since 1984 and with Act! since 1987.  GL Computing provides training and technical support to Act! Consultants, resellers and add-on developers around the world. One of the problems we not…
With users like the Professional Sales Road Warriors that made up much of ACT!'s early user base to field service technicians, trades-people, telecommuters who work from home, remote offices and others who need access to their data while out of the …
Introduction to Processes
Starting up a Project

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question