Here is the background: I have installed a Dell PowerVault TL2000 connected via a SAS card to my Storage Server running Windows 2003 64-bit edition. Windows has picked up the Medium Changer in Device manger as unknown medium changer and under Tape Drives in Device Manager it picks it up as a IBM ULT 3580.
Problem: I have installed Symantec Backup Exec v12.5 for Windows and it picks up my device as a standalone unit called IBM1 and it also shows a robotic library with the device under that called IBM2. Under the robotic library, IBM2, it shows the 23 slots for the tapes but when I try to inventory the slots or run a backup or anything it says in Job Monitor that "No idle Devices are available." I can't do anything with the robotic library even though I have the library expansion option and robotic library support installed in Backup Exec. So, it sees my robotic library with the 23 slots in it but i can't do anything with it and I keep getting the "No idle devices available" and it just sits in teh queue in Job Monitor.
Any help would be much apprieciated.