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Citrix Client Connection - PN Agent 10.150

Dear all,
we have Citrix PS 4.5. in one of our office. office2 connect to it via WAN wiht PN Agent 10.150. office3 have not problem at all, and connect same way. See pictures below.
Also this error only happens when i entered the Citrix server name (host name) on the SERVER URL on office2 clients machines. However, when i entered the IP of the citrix server it pop ups agent for users credential on client machines.
we have not made any changes on WAN Routers.
any though is greatly appreciate.
PNagent-error1.jpg
PNagent-error2.jpg

Rick Fee

PN Agent 10.150 has performance issues and Citrix release a new version quickly. I recommend upgrading the client(s) to 11.0. You will be able to do a in-place upgrade so you don't have to reconfig the client.

10.15 was a major pain for me back when it was originally released. I had to go bad one version to clean up the issues.

11.0 client:

http://www.citrix.com/English/ss/downloads/details.asp?downloadId=1681207&productId=186&c1=sot2755

Faustinoeltino

ASKER

Still same issue i have to type the server IP on the SERVER URL http://12.12.12.12/Citrix/PNAgent/config.xml if i type the host name it does not work out http://servername/Citrix/PNAgent/config.xml

Rick Fee

Sounds like your name resolution is not working. Can you ping servername and do you get back 12.12.12.12 or does it not resolve?

Faustinoeltino

ASKER

yes i can ping this server by hostname and IP
i think it is more likely some dns protocol not passing to the other side of the WAN.
WHAT procotol are these? any thoughts?

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Rick Fee

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chris_CTX

Hi,

Make sure the dns record points to the same IP that your entering? Try the FQDN. I would also try https://FQDN/Citrix/PNAgent/config.xml. does this server have any nating inplace? Does the server have an altaddress that could see the client IP and assign a nat address?

Regards
Chris

Faustinoeltino

ASKER

I just put the fQDN it is ok. The most important is that users are working wiht no problem. Thanks a lot.