Citrix Client Connection - PN Agent 10.150

Dear all,
we have Citrix PS 4.5. in one of our office. office2 connect to it via WAN  wiht PN Agent 10.150.  office3 have not problem at all, and connect same way. See pictures below.
Also this error only happens when i entered the Citrix server name (host name) on the SERVER URL on office2 clients machines. However, when i entered the IP of the citrix server it pop ups agent for users credential on client machines.
we have not made any changes on WAN Routers.
any though is greatly appreciate.
Who is Participating?
Rick FeeConnect With a Mentor Messaging Engineer - Disaster Recovery EngineerCommented:
ICA which is TCP 1494

But if you able to get to it via IP there is something else going on

What if you put in http://FQDN/Citrix/PNAgent/config.xml
Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
PN Agent 10.150 has performance issues and Citrix release a new version quickly.   I recommend upgrading the client(s) to 11.0.    You will be able to do a in-place upgrade so you don't have to reconfig the client.

10.15 was a major pain for me back when it was originally released.   I had to go bad one version to clean up the issues.

11.0 client:
FaustinoeltinoAuthor Commented:
Still same issue i have to type  the server IP on the SERVER URL if i type the host name it does not work out http://servername/Citrix/PNAgent/config.xml
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Sounds like your name resolution is not working.    Can you ping servername and do you get back or does it not resolve?
FaustinoeltinoAuthor Commented:
yes i can ping this server by hostname and IP
i think it is more likely some dns protocol not passing to the other side of the WAN.
WHAT procotol are these? any thoughts?

Make sure the dns record points to the same IP that your entering? Try the FQDN. I would also try https://FQDN/Citrix/PNAgent/config.xml. does this server have any nating inplace? Does the server have an altaddress that could see the client IP and assign a nat address?

FaustinoeltinoAuthor Commented:
I just put the fQDN it is ok. The most important is that users are working wiht no problem. Thanks a lot.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.