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Outlook 2007 Won;t open links or Word/Excel/Zip files. PDF is OK

ChampagneMD
ChampagneMD asked
on
Medium Priority
1,179 Views
Last Modified: 2012-05-07
WIN XP 3
OFFICE 2007 SP2

Thought this was going to be fixed after I dumped Norton. Outlook won;t open a ling from within a message. I don;t get an error, just the red band floating by at the top of the message for 5-6 minutes and then the link might open. Same for Zipped folders, Word and Excel files. It can take 5 minutes for it to open them. I get no error but today a new sympton popped up; Outlook seems to freeze. All other file types open normally and quickly; PDF, DWG, JPG, etc. This started last week and seems to be getting worse! I am currently running new and updated Kaspersky Suite.
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Commented:
Hmm have you tried disabling outlook add-ons?

If that doesnt work - try outlook safe mode - start run "outlook /safe" without the " marks

thanks
Cam
<link removed by modus_operandi, EE Moderator>
Rick FeeMessaging Engineer - Disaster Recovery Engineer
CERTIFIED EXPERT

Commented:
This has fixed Word/Excel issues in the past about like your describing
  • Go to your Control Panel, (click on Start then Click on      Control Panel)
  • Click on Folder Options, then File Types,
  • scroll down to and select (DOC for Word files) or XLS      (for Excel files),
  • click Advanced and select Open entry,
  • click the edit Button.
  • deselect "Use DDE"
  • append "%1" (include the quote marks) to the      end of the application command line,
  • Remove /dde if it is at the end of the command line
  • Then click on OK three times.
 

Commented:
See if this Atricle helps you
http://support.microsoft.com/kb/829982

Author

Commented:
Thanks for the suggestions. I tried the safe mode yesterday as well as the file association fix. No go. I went through the article but it doesn't seem to apply. Talked to Intermedia and they are not having a problem with the mailbox. All files and links function on their end.

No ZIP files open
No links work, either to a web address or an email address
No Word or Excel files open
All others seem to open fine.

ARGH!
Rick FeeMessaging Engineer - Disaster Recovery Engineer
CERTIFIED EXPERT

Commented:
So when you open an Excel attachment it never opens?

Have you done this:
  • Go to your Control Panel, (click on Start then Click on      Control Panel)  
  • Click on Folder Options, then File Types,  
  • scroll down to and select (DOC for Word files) or XLS      (for Excel files),  
  • click Advanced and select Open entry,  
  • click the edit Button.  
  • deselect "Use DDE"  
  • append "%1" (include the quote marks) to the      end of the application command line,  
  • Remove /dde if it is at the end of the command line
  • Then click on OK three times.

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Commented:
Good to know atleast it did worked out for you :)
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