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Outlook 2007 Won;t open links or Word/Excel/Zip files. PDF is OK

Posted on 2009-07-08
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1,118 Views
Last Modified: 2012-05-07
WIN XP 3
OFFICE 2007 SP2

Thought this was going to be fixed after I dumped Norton. Outlook won;t open a ling from within a message. I don;t get an error, just the red band floating by at the top of the message for 5-6 minutes and then the link might open. Same for Zipped folders, Word and Excel files. It can take 5 minutes for it to open them. I get no error but today a new sympton popped up; Outlook seems to freeze. All other file types open normally and quickly; PDF, DWG, JPG, etc. This started last week and seems to be getting worse! I am currently running new and updated Kaspersky Suite.
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Question by:ChampagneMD
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Expert Comment

by:wct296
ID: 24803261
Hmm have you tried disabling outlook add-ons?

If that doesnt work - try outlook safe mode - start run "outlook /safe" without the " marks

thanks
Cam
<link removed by modus_operandi, EE Moderator>
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Expert Comment

by:EndureKona
ID: 24803283
This has fixed Word/Excel issues in the past about like your describing
  • Go to your Control Panel, (click on Start then Click on      Control Panel)
  • Click on Folder Options, then File Types,
  • scroll down to and select (DOC for Word files) or XLS      (for Excel files),
  • click Advanced and select Open entry,
  • click the edit Button.
  • deselect "Use DDE"
  • append "%1" (include the quote marks) to the      end of the application command line,
  • Remove /dde if it is at the end of the command line
  • Then click on OK three times.
 
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LVL 8

Expert Comment

by:Npatang
ID: 24803331
See if this Atricle helps you
http://support.microsoft.com/kb/829982
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Author Comment

by:ChampagneMD
ID: 24803910
Thanks for the suggestions. I tried the safe mode yesterday as well as the file association fix. No go. I went through the article but it doesn't seem to apply. Talked to Intermedia and they are not having a problem with the mailbox. All files and links function on their end.

No ZIP files open
No links work, either to a web address or an email address
No Word or Excel files open
All others seem to open fine.

ARGH!
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LVL 20

Expert Comment

by:EndureKona
ID: 24803952
So when you open an Excel attachment it never opens?

Have you done this:
  • Go to your Control Panel, (click on Start then Click on      Control Panel)  
  • Click on Folder Options, then File Types,  
  • scroll down to and select (DOC for Word files) or XLS      (for Excel files),  
  • click Advanced and select Open entry,  
  • click the edit Button.  
  • deselect "Use DDE"  
  • append "%1" (include the quote marks) to the      end of the application command line,  
  • Remove /dde if it is at the end of the command line
  • Then click on OK three times.

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Accepted Solution

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ChampagneMD earned 0 total points
ID: 24807879
Well I'll tell you. What a mystery. Thanks for the input earlier. While all of the fixes you've suggested above have had success with different folks, none worked for me. I searched for three days to find a solution to no avail. I'm not quite sure how it worked but it did. I restored to a point that was well before this issue occuring, reinstalled updates, scrubbed Norton once again, reinstalled Kaspersky, ran Office diagnostics and kept my fingers crossed. Low and behold it seems to have worked out with one of, or a combination of the steps I just listed. FOr the moment I'll knock on wood and move on!

Thanks for the quick replies earlier today.
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LVL 8

Expert Comment

by:Npatang
ID: 24807910
Good to know atleast it did worked out for you :)
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