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How to repair my printer error message

Posted on 2009-07-08
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Last Modified: 2012-05-07
Hi,
I have a Lexmark T520 network printer and each time I install the driver or right clicking Properties on the printer when the printer is install I always have an error message: "A document was sent to the printer before Windows completed the printer driver installation for (path where the printer located).  Close your application and try reprinting the document.  If you continue to receive this message, reboot your computer to complete installation of the driver."  There is no application running who try to send a document to the printer and I try to restart the computer couple of time and doesn't work.  I have other PC connected to this network printer and work correctly.

Thanks
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Question by:glenleg1
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by:johnb6767
ID: 24813434
Maybe a driver is there that is causing it to fail?

Go ahead and delete that printer (preferrably all). Once the printer is deleted, go to start<>run>cmd

net stop spooler
net start spooler

That should free up the drivers to delete them.....
Then go to Printers and faxes>File>Server Properties>Drivers, and delete whats there. Then reinstall from scratch with fresh drivers, and see if you get the same error....
Also, are you up to date on Service Packs/Windows Updates?


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Author Comment

by:glenleg1
ID: 24814525
I try that and still the same problem.  Yes all my Windows is up to date and SP3 install.  I also try to restart the printer and unplug them and doesn't work...
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johnb6767 earned 2000 total points
ID: 24823576
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
OK, that was the easy way to check for driver corruption. I would take a look at the above link and see what you are comfortable with, and just run through the steps....
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by:johnb6767
ID: 24831463
Was there a specific step that helped?
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