Solved

Exchange Server generatin Event ID 9646 every 8 minutes (exactly) for the same user, everyday, all day, only whlie her computer is on.

Posted on 2009-07-08
7
712 Views
Last Modified: 2012-05-07
This is the error that started happening 6/29/09, for ONLY ONE USER, and re-occurs every 8 minutes (EXACTLY 8 minutes). We are using SEP 11 MR1 MP4 (something like that), and it has found no virus on her PC. I also puled her HDD and scanned with Avira, Malwarebytes and F-Secure, all come up with nothing. I also manually searched for viruses and could not find any.

The domain has not been blacklisted, which tells me there is no virus, and there is something else i'm missing. Im running out of ideas. The end-user says they are not sending out mass e-mails, and checking the tracking database, he/she is correct.

The error is below (remember, this repeats every 8 minutes (to the second) from the time she logs in, to the time she leaves.

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      9646
Date:            7/7/2009
Time:            5:29:00 PM
User:            N/A
Computer:      SERVER
Description:
Mapi session "/o=DOMAIN/ou=First Administrative Group/cn=Recipients/cn=8279" exceeded the maximum of 250 objects of type "objtMessage".

 For more information, click http://www.microsoft.com/contentredirect.asp.


Management does not like these errors, and wants them gone pronto. Thank you in advance.
0
Comment
Question by:mhdcommunications
7 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 24803699
Have a look at this MS article: http://support.microsoft.com/kb/830836
0
 
LVL 9

Expert Comment

by:PC_Rob
ID: 24803743
I found this information in an article:

-------------
This problem may be caused by a program that integrates with Outlook, with an Outlook add-in, or with a batch file or script that is running against the mailbox.

As a further troubleshooting step, remove or disable any third-party Outlook add-in and antivirus software on the client computer. Then, verify the results of the server again to ensure that these objects are no longer open.
-------------

Was there any new software that integrates with Outlook installed on this PC?  I would start disable the plug-ins like the article said, then start disabling services on the computer until you find the one causing it.

Regards,

Rob
0
 
LVL 5

Accepted Solution

by:
tdukie13 earned 500 total points
ID: 24803825
Hi,
How about a prior Symantec add-in? In Outlook, Tools -> Options -> Other -> Advanced Options -> Add-in Manager

Best,
Thomas
0
The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

 
LVL 7

Expert Comment

by:aslamsurve
ID: 24803857
#If the user does not log to the domain & use her mailbox check if you don't get this event id?
#Check in the applog & I am sure other users would also be getting event id's 9646.
#Check if the user had any outlook-addins please go ahead disable unwanted addins...
The event id 9646 generated in the application log is probably due to the Scalable Networking Pack component in the Service Pack 2 of Windows 2003 server...........

http://msexchangeteam.com/archive/2007/07/18/446400.aspx explains why are we getting these event id's 9646  due to the Broadcom adapters on the Exchange server

Suggestion:-
(1) Update the broadcom adapters to latest driver version.
(2) Install the hotifx as per platform (x86, x64) on all the DC/GC's or exchange server running SP2 for Widnows 2003 server...
(3) If rebooting is an issue of these servers then run Netsh int ip set chimney DISABLED from command-prompt on the DC/GC's as well as Exchange server.
(4)Turn off the Checksum Offloading on NIC's of these servers


0
 
LVL 1

Author Comment

by:mhdcommunications
ID: 24880519
Blackberry wanted to re-install the server software. They said it was damaged beyond repair. They also wanted me to pay $249 to have the issue fixed. Everyone is going to be switching to ActiveSync enabled phones. No more 3rd party software needed to do what most smartphones do natively. Way to go Blackberry.
0
 
LVL 1

Author Comment

by:mhdcommunications
ID: 24880532
Ignore the comment above - wrong question. Sorry.
0
 
LVL 1

Author Closing Comment

by:mhdcommunications
ID: 31601111
Removed the Symantec Add-in, and this went away. Re-installed SEP 11 and the add-in stopped causing the issue. Thanks.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Join & Write a Comment

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
"Migrate" an SMTP relay receive connector to a new server using info from an old server.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now