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Exchange Server generatin Event ID 9646 every 8 minutes (exactly) for the same user, everyday, all day, only whlie her computer is on.

Posted on 2009-07-08
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Last Modified: 2012-05-07
This is the error that started happening 6/29/09, for ONLY ONE USER, and re-occurs every 8 minutes (EXACTLY 8 minutes). We are using SEP 11 MR1 MP4 (something like that), and it has found no virus on her PC. I also puled her HDD and scanned with Avira, Malwarebytes and F-Secure, all come up with nothing. I also manually searched for viruses and could not find any.

The domain has not been blacklisted, which tells me there is no virus, and there is something else i'm missing. Im running out of ideas. The end-user says they are not sending out mass e-mails, and checking the tracking database, he/she is correct.

The error is below (remember, this repeats every 8 minutes (to the second) from the time she logs in, to the time she leaves.

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      9646
Date:            7/7/2009
Time:            5:29:00 PM
User:            N/A
Computer:      SERVER
Description:
Mapi session "/o=DOMAIN/ou=First Administrative Group/cn=Recipients/cn=8279" exceeded the maximum of 250 objects of type "objtMessage".

 For more information, click http://www.microsoft.com/contentredirect.asp.


Management does not like these errors, and wants them gone pronto. Thank you in advance.
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Question by:mhdcommunications
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7 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 24803699
Have a look at this MS article: http://support.microsoft.com/kb/830836
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LVL 9

Expert Comment

by:PC_Rob
ID: 24803743
I found this information in an article:

-------------
This problem may be caused by a program that integrates with Outlook, with an Outlook add-in, or with a batch file or script that is running against the mailbox.

As a further troubleshooting step, remove or disable any third-party Outlook add-in and antivirus software on the client computer. Then, verify the results of the server again to ensure that these objects are no longer open.
-------------

Was there any new software that integrates with Outlook installed on this PC?  I would start disable the plug-ins like the article said, then start disabling services on the computer until you find the one causing it.

Regards,

Rob
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LVL 5

Accepted Solution

by:
tdukie13 earned 2000 total points
ID: 24803825
Hi,
How about a prior Symantec add-in? In Outlook, Tools -> Options -> Other -> Advanced Options -> Add-in Manager

Best,
Thomas
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LVL 7

Expert Comment

by:aslamsurve
ID: 24803857
#If the user does not log to the domain & use her mailbox check if you don't get this event id?
#Check in the applog & I am sure other users would also be getting event id's 9646.
#Check if the user had any outlook-addins please go ahead disable unwanted addins...
The event id 9646 generated in the application log is probably due to the Scalable Networking Pack component in the Service Pack 2 of Windows 2003 server...........

http://msexchangeteam.com/archive/2007/07/18/446400.aspx explains why are we getting these event id's 9646  due to the Broadcom adapters on the Exchange server

Suggestion:-
(1) Update the broadcom adapters to latest driver version.
(2) Install the hotifx as per platform (x86, x64) on all the DC/GC's or exchange server running SP2 for Widnows 2003 server...
(3) If rebooting is an issue of these servers then run Netsh int ip set chimney DISABLED from command-prompt on the DC/GC's as well as Exchange server.
(4)Turn off the Checksum Offloading on NIC's of these servers


0
 
LVL 1

Author Comment

by:mhdcommunications
ID: 24880519
Blackberry wanted to re-install the server software. They said it was damaged beyond repair. They also wanted me to pay $249 to have the issue fixed. Everyone is going to be switching to ActiveSync enabled phones. No more 3rd party software needed to do what most smartphones do natively. Way to go Blackberry.
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LVL 1

Author Comment

by:mhdcommunications
ID: 24880532
Ignore the comment above - wrong question. Sorry.
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LVL 1

Author Closing Comment

by:mhdcommunications
ID: 31601111
Removed the Symantec Add-in, and this went away. Re-installed SEP 11 and the add-in stopped causing the issue. Thanks.
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