Server 2003 mouse not working in console on HyperV

Posted on 2009-07-08
Medium Priority
Last Modified: 2013-11-06
When I try to view an instance of Server 2003 in the HyperV console on a Server 2008 machine, the mouse doesn't work.  I have already tried multiple times to uninstall/reinstall the integration services to no avail.  If I look in the device manager of the client, 'Unknown Device' shows up under 'Human Interface Devices' - I have tried to uninstall the device, reinstall the device drivers, disable and enable the device, and it doesn't go away.  The mouse works just fine in a remote desktop session.
Question by:INSL
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LVL 15

Expert Comment

ID: 24810117
installating the integration tools via remote desktop is bad news. i would some how figure out a way to do this with the keyboard and reinstall. I would recommend uninstalling, restarting. THen install it again.
LVL 15

Expert Comment

ID: 24810183
Also install windows 2008 SP2 if you havn't yet. after you install this you need to install reinstall the integration tools again. Lots of enhancments in the new version of Hyper-V. I would go this route

Expert Comment

ID: 24811939

the problem could be like told up, that the integration service not correctly installed on your virtual win2003 server, i would like suggested, uninstall integration service from the console (not from Terminal Server) and before you reinstall lthe integration service  try this one:

First Take a snapshot if it's not already done because we never know what is gonna happen :),

then simply delete (or rename) two file on the guest machine

C:\WINDOWS\system32\DRIVERS\wdf01000.sys and

After that,you just need to reinstall the integration services.

It worked for a guest machine Windows 2003 R2 SP2 who is on a microsoft hyper-V server.

It helped me in a similar problem, hope this help.

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Author Comment

ID: 24814101
I have tried to reinstall the Integration tools via the console in the HyperV manager with no luck, still comes up with exactly the same error, I have also renamed the two files mentioned in the guest machine before reinstalling, still does not work.

Expert Comment

ID: 24814290
ok, a little question, what kind of mouse is installed on the hyper-v server and how it is connected? ps2  or usb? i am not totally sure, but i think usb connections in usb are
not recognised under hyper-v guest. second question, is the mouse directly connected to the server or do u have a mouse- keyboard switch? could evtl also be the problem.
LVL 15

Expert Comment

ID: 24814513
Did you upgrade to sp2. You uninstallef, restarted,then installed correct?

Accepted Solution

INSL earned 0 total points
ID: 25425965
There are other 2003 guests on the same machine that work perfectly.  We upgraded the HyperV server to SP2, uninstalled and reinstalled the integration tools and the mouse still is not working.  I'm thinking maybe that the client is pretty corrupt and that a reinstall of the guest OS is in order.  So I guess we're going to create a new VHD and reinstall the client.  Closing the issue.

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