We are planning to offer remote monitoring and remote administration to our clients, and it calls for a good software package. Should I mention that price is a major factor?
As far as the monitoring goes, we want to have the main server in the office, and be able to monitor Windows servers status, managed switches (perhaps non managed if possible), firewalls, T1/DSL/etc lines, services running on the servers. Software should produce real time status and should be able to generate weekly/quarterly reports.
PRTG, SPiceworks do not offer ability to monitor several networks over the internet, one software that look promising is being offered as a service by few companies on the Internet (screenshot attached), we were able to locate it once but not recently.
As far as the remote admin portion we want to be able to interact with the user (VNC like) and also have option to control it while user is logged in (not a must have).
VNC, RDP may work but that would require us to login to a remote server and establish remote session to a workstation. Ideally we want to be able to initiate the remote session from our office from one or more dedicated computers. LogMeIn may be a good solution but it'll cost $1,600 for only 25 remote computers. At this point we are anticipating about 60-90 remote workstations that needs to be controlled. UltraVNC server may be OK, we had some problems with it before.
Some clients have dynamic IP address,