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Internet access in 54613 (WI)

Posted on 2009-07-08
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Last Modified: 2013-12-14
I am using HugesNet as ISP in 54613, and the speed is unacceptable. There are good days when I can get the max advertised speed, but on the average day it simply sucks!
It takes 20 sec. to open a page, and tech support cannot help. it is a shared satelite connection, not much they can do about it. Is there a way to make it work or to get different ISP in zip 54613?
CenturyTel Inc, Charter Pipeline,  do not provide DSL service in that area, WildBlue offers satelite connection only and has bad reviews.

Thank you
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Question by:Coffinated
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thegof earned 250 total points
ID: 24810589
I think you''re going to have a bit of a hard time.  Looking at 54613 doesn't show (as far as I can see) any local providers. Looking at google maps I see that the area is mostly wooded land and farms.  So I tried a slightly different approach.
First, I checked Sprint and AT&T to see if they offered EVDO or 3G coverage.  Sadly, it looks like you're in a pretty dead area all together.  So using one of those services for broadband coverage won't work.  Since Sprint partners with Verizon for coverage, the Sprint map handles Verizon, and AT&T if the big GSM coverage.  If there is a local cell provider that offers data service, you might consider that.
Lastly, I tried to check and see if jwire.com listed any commercial type hotspot providers in the area. Unfortunately, the closest is a McDonalds 13 miles away! My thought was to see what a local business was using for access.  But 13 miles is a bit too far to be realistic.
That leaves you to find a way to improve your HughesNet service. I saw this link about having them change the frequency your assigned which supposedly helped this customer  http://www.ripoffreport.com/reports/0/228/RipOff0228762.htm
 Another good posting with some direct corporate contact phone number http://www.ripoffreport.com/reports/0/330/RipOff0330164.htm
And (surprise, surprise) they are being sued for poor performance http://www.dslreports.com/shownews/HughesNet-Sued-For-Poor-Service-102542
Last of all is the support tip list to ensure you're configured correctly (which you've probably gone through a zillion times but just to be complete) http://kb.direcway.com/al/12/2/1060.htm
 
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by:Coffinated
ID: 24813301
thegof,

You're right, I have gone through the configuration many times, there is nothing I haven't tried. Fair Access Policy kicked in few times when I tried to download SP3 for Win XP. HughesNet is simply a joke, there is nothing to like about them.
I'll keep monitoring Verizon and Sprint for 3G coverage, local wireless provider does not provide data service.
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