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Fatal Error Installing Driver/Software for HP Laserjet M1522NF

Posted on 2009-07-08
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Last Modified: 2013-12-15
I get a fatal error message when I try to install the driver/software package for the HP Laserjet M1522NF Printer/Copier/Fax.

I have tried the solution it comes with at the end but that does not help at all.

Has anyone come across this or any ideas.  The computer it is being connected to is Windows XP SP3.  I have attached screenshots of the error messages
error1.JPG
hp-problemsolution.JPG
error3.JPG
error2.JPG
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Question by:GordonAluminum
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Expert Comment

by:Pete_Zed
ID: 24807906
Upon reading through a couple HP forums, thsi solution seemed to have worked for other people:

Try uninstalling the printer driver completely. Then delete the following files:

\Windows\System32\DRVSTORE\hppasc01.cat
\Windows\System32\DRVSTORE\hppcp601.cat
\Windows\System32\DRVSTORE\hppcew01.cat
\Windows\System32\DRVSTORE\hpzius12.cat
\Windows\System32\DRVSTORE\hpzipr13.cat
\Windows\System32\DRVSTORE\hpzid414.cat

Then reinstall the software.
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Author Comment

by:GordonAluminum
ID: 24808702
None of those files are present.  So it was totally uninstalled and the installation still errors out.

Also HP has  different possible software downloads and the descriptions are the same

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Author Comment

by:GordonAluminum
ID: 24814601
Also when the computer restarts it adds the scanner drivers fine but when it tries to setup the printer it says it cannot because the port is unknown
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Accepted Solution

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GordonAluminum earned 0 total points
ID: 25013846
I talked with HP and I needed to do the network install and now everything works fine.
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