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Micros 8700 POS - installed new modem

Posted on 2009-07-08
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Last Modified: 2013-11-15
We are using the Micros 8700 POS application.  We just installed a new modem because they old one died.  

RE:   Number called for credit card authorization

From the UNIX command line, the modem tests out correctly.  However,  from the waitress workstations, we receive a 'no answer' error message.  And the modem does not appear to be dialing.

so ---

How do you configure the phone number to the bank for the new modem?

What might be cauisng the issue with the waitress workstations?

Thank you
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Question by:dcs911
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jgbreeden earned 500 total points
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I would guess that the Micros program has a setting for the modem, and it is still trying to use the old modem.  I would look for hardware settings within Micros, not phone number settings.  
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