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HP Pavillion DV9626US will not reconize cd/dvd rom drive

Posted on 2009-07-08
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Last Modified: 2013-11-17
I have a HP dv9626us Pavillion laptop, it will not reconize the cd/dvd rom drive, I took a working drive from my wifes laptop and it is not reconized either and the one from my laptop works in her's. Figuring it was a driver problem I reloaded to factory deafults with the recovery CD's. Drive still will not work. also I recently updated bios so I returned the laptop to the previos bios. Still will not work. What should I check next??  Drive has poer and will open and spin up with a disc when installed in my system but is not reconized by my PC. VIST 32bit home permium is the installed OS the the laptop shipped with.
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Question by:will565
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6 Comments
 
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Expert Comment

by:Joseph Daly
ID: 24809186
Place to start MS KB article
http://support.microsoft.com/kb/314060

I have seen this before it is an issue with the upper and lower filters.
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Author Comment

by:will565
ID: 24809699
Tried that before and after reinstall of OS. and it had no effect.
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Author Comment

by:will565
ID: 24809746
Guess I should of specified that the recovery cd image was on a recovery partition of the PC's Hard Drive
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LVL 5

Expert Comment

by:jmarti80
ID: 24810879
Is the drive seen in the Device Manager?  Try uninstalling and then re-installing it through Device Manager.

Right Click on "My Computer" and go to MANAGE-->On the left hand pane click on DEVICE MANAGER.  This will populate the Right side with all available devices.

Search for the DVD/CD Rom drives and click on the plus sign on it to expand the device.  Right click on the device and select UNINSTALL.  Once it uninstalls RIGHT CLICK at the TOP of the tree and select SCAN FOR HARDWARE CHANGES, this should automatically re-install the device.

Another thing to try is to put in a generic CD (nothing that was burned from another computer)  I've seen burned CD that require proprietary software to read what was burned.  Try using a music CD or something of that nature just to rule that possibility out.

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Author Comment

by:will565
ID: 24810923
Well I made a knoppix CD and set CD ROM at top of boot order, spins up but will not boot from CD ROM.... so either I have a serious bios issue or the controller is fried on the MB. I really wish HP PC's showed more information in the bios setup screen :((
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Accepted Solution

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will565 earned 0 total points
ID: 24891092
Mainboard IDE controller channel 2 had go bad, sent to HP for repaired and problems was confirmed to be the controller failure.
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