Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

HP Pavillion DV9626US will not reconize cd/dvd rom drive

Posted on 2009-07-08
6
575 Views
Last Modified: 2013-11-17
I have a HP dv9626us Pavillion laptop, it will not reconize the cd/dvd rom drive, I took a working drive from my wifes laptop and it is not reconized either and the one from my laptop works in her's. Figuring it was a driver problem I reloaded to factory deafults with the recovery CD's. Drive still will not work. also I recently updated bios so I returned the laptop to the previos bios. Still will not work. What should I check next??  Drive has poer and will open and spin up with a disc when installed in my system but is not reconized by my PC. VIST 32bit home permium is the installed OS the the laptop shipped with.
0
Comment
Question by:will565
  • 4
6 Comments
 
LVL 35

Expert Comment

by:Joseph Daly
ID: 24809186
Place to start MS KB article
http://support.microsoft.com/kb/314060

I have seen this before it is an issue with the upper and lower filters.
0
 

Author Comment

by:will565
ID: 24809699
Tried that before and after reinstall of OS. and it had no effect.
0
 

Author Comment

by:will565
ID: 24809746
Guess I should of specified that the recovery cd image was on a recovery partition of the PC's Hard Drive
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 
LVL 5

Expert Comment

by:jmarti80
ID: 24810879
Is the drive seen in the Device Manager?  Try uninstalling and then re-installing it through Device Manager.

Right Click on "My Computer" and go to MANAGE-->On the left hand pane click on DEVICE MANAGER.  This will populate the Right side with all available devices.

Search for the DVD/CD Rom drives and click on the plus sign on it to expand the device.  Right click on the device and select UNINSTALL.  Once it uninstalls RIGHT CLICK at the TOP of the tree and select SCAN FOR HARDWARE CHANGES, this should automatically re-install the device.

Another thing to try is to put in a generic CD (nothing that was burned from another computer)  I've seen burned CD that require proprietary software to read what was burned.  Try using a music CD or something of that nature just to rule that possibility out.

0
 

Author Comment

by:will565
ID: 24810923
Well I made a knoppix CD and set CD ROM at top of boot order, spins up but will not boot from CD ROM.... so either I have a serious bios issue or the controller is fried on the MB. I really wish HP PC's showed more information in the bios setup screen :((
0
 

Accepted Solution

by:
will565 earned 0 total points
ID: 24891092
Mainboard IDE controller channel 2 had go bad, sent to HP for repaired and problems was confirmed to be the controller failure.
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you press your power button on your laptop and the LCD screen just stays black.  What is the problem? Possible problem can be the on-board video chip or Video Card. Possible problem can be the power inverter. Possible problem can be the ba…
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used.

789 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question