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Everything sent by Outlook is refused

Posted on 2009-07-08
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Last Modified: 2012-06-21
After 2 hours with hughes.net I finally got Outlook to receive messages so I don't have to go through their horrible portal.  I thought all was good until I got this error, -

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'replaced@hughes.net'. Subject 'test', Account: 'hughes.net', Server: 'mail.hughes.net', Protocol: SMTP, Server Response: '554 5.7.1 <replaced@hughes.net>: Recipient address rejected: Access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

Everything sent by outlook is refused buy ANY addressee.  I can receive, but I cannot send to anyone from Outlook.  I can send if I go through the Hughes.net portal.  Just not from Outlook

Hughes.net is webmail.

Help and thanks.  I really, really dont want to spend another 2 hours on the phone.
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Question by:sabev
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Expert Comment

by:b0lsc0tt
ID: 24810432
sabev,

What do you have for the outgoing server?  It seems like you have mail.hughes.net.  That isn't correct it seems.  Look at the steps at http://kb.hughesnet.com/al/12/2/1278.htm#Configuring_Email_in_Microsoft_Outlook_XP for the Outgoing server set up.  The server should use smtp.hughes.net.  Also make sure you notice and check the steps that talks about the setting on the Outgoing Server tab.

Let me know if you have any questions or need more information.

b0lsc0tt
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Author Comment

by:sabev
ID: 24813436
I'm at work now.  Thanks for the response I'll check that as soon as I get home.  Though I do think I tested it with smtp.hughes.net and had the same problem.  I go through the steps in your link and post the results.
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Author Comment

by:sabev
ID: 24819908
Same error except in now refers to the outgoing server as smtp.hughes.net

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'replaced@hughes.net'. Subject 'test', Account: 'hughes.net', Server: 'smtp.hughes.net', Protocol: SMTP, Server Response: '554 5.7.1 <replaced@hughes.net>: Recipient address rejected: Access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

Thanks for your help.  I won't be back till Monday.
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Accepted Solution

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b0lsc0tt earned 125 total points
ID: 24820146
Can you send a message to yourself and get it?  Also do you have a different Email program on another computer (e.g. Thunderbird) that you can try to use?  It might be nice to try the smtp details and sending a message from another machine.  Just to see if  this might be related to your machine or Outlook.
Without being specific what do you have in the user name field?  What about under the General tab in the first field?  I am just trying to find out about the part in the error that mentions "Account: 'hughes.net'".
You did check that box for the Outgoing message needing authentication, right?  It was in the instructions so let me know if you don't know what I am referring to or didn't see how to do it.
I will look for your reply on Monday then.  Enjoy your weekend.
bol
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Author Closing Comment

by:sabev
ID: 31601405
Bingo.  The authentication checkbox was the key.  Thank you bol and have a nice weekend.
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Expert Comment

by:b0lsc0tt
ID: 24825774
Great!  I am glad I could help and that was it.  Thanks for the fun question.
bol
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