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No vertical or portrait monitor resolution

Posted on 2009-07-08
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Last Modified: 2013-11-08
I've got a DELL OptiPlex 320 with a PCI dual graphic card (Diamond S9250 PCI 256 DDR).  I recently preformed some Windows updates and when the computer restarted, the system was using the generic Windows display driver where the desktop is that lovely turquoise color and all the graphics are huge.  I then reinstalled the graphic card driver and everything looks fine.  Except for the fact that this user uses both his monitors vertically or portrait.  

When I go into the advanced display options (Catalyst Control Center) I get the choice to change the rotation Left 90 degrees.  When I choose that, I see the monitor icons switch to portrait mode, but when I press OK or Force, the monitor icons switch back to landscape mode and the rotation goes back to Standard Landscape.  The actual resolution of the monitor never changes.

I've got another DELL machine, different model, with the same graphics card.  Everything seems to be working there fine.  The driver versions appear to be the same on both computers.  

Any ideas?
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Question by:SupermanTB
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by:Kavostylin
ID: 24810664
Hi there,

I would suggest that you download the latest Catalyst driver from the AMD website and uninstall your current driver and reinstall with the newer version. It may be a DLL incompatability somewhere this happens from time to time when windows change things through updates.
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Expert Comment

by:jmarti80
ID: 24810740
Try using the HOT KEYS:  cntrl + alt + up left arrow  simutaneously

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Author Comment

by:SupermanTB
ID: 24812792
I've tried to download the latest Catalyst drivers.  When I do that I get a hardware device not found error or something like that.  If there is a newer version of the Catalyst driver that is compatible with my card, I haven't been able to find it.

I'll try the hot key suggestion this morning.
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by:SupermanTB
ID: 24863868
No dice on the not key suggestion.  
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by:jmarti80
ID: 24863886
I actually put the incorrect hot keys I wrote:  "cntrl + alt + up left arrow " 

It should be cntr + alt + up arrow.

Let me know if that works.

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by:SupermanTB
ID: 24863911
That did not work either.
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SupermanTB earned 0 total points
ID: 24924261
I finally got someone over at ATI and they informed me that the problem I'm experiencing is a known issue with that graphics card and XP SP3.  Since the card is an older card they said they would not be doing any development on the driver so I'm pretty much stuck.  My only solution was then to use a 3rd party software called Pivot that allows for my screen to rotate vertically.  Thanks.
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