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Blackberry out of sync with inbox

dbhatoa
dbhatoa asked
on
Medium Priority
928 Views
Last Modified: 2012-05-07
Hi,

 A user is complaining that suddenly some emails are out of sync with others on their inbox, so email A sent after email B arrived in their inbox now appears before email B in their inbox on the bb.

 Mostly the emails match in the inbox and blackberry, but there is the odd email showing a time discrepancy. Does anyone know the synchronization and reconciliation methods that are at work here?

 I've decided the wipe the handset and then re-activate, the blackberry is set to mailbox wins on conflicts.

tx
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We're on Exchange, using a BES, thanks I'll see if it's a persistent issue, if so I'll contact our bes admin, as I don't have server access, other than an administrator console
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