Backup Jobs timing out on Pre/Post command

I have a series of backup jobs that go from server to tpae. They keep failing with an error of "pre/post command timeout". I have the timeout window set for 90 minutes. I'm using qindows 2003 server and backup exec 12.
mhmservicesAsked:
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DatedmanCommented:
what are the pre/post commands? :)
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mhmservicesAuthor Commented:
start.cmd and stop.cmd
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DatedmanCommented:
Need to look in those files and see what is holding things up, no?
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mhmservicesAuthor Commented:
what exactly am i looking for?
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DatedmanCommented:
Well, they are files of commands like .BAT files.  It seems something (likely in the "pre" command, right?) is taking too long to complete.  
If you open the pre file with notepad you will see the commands...can see if there is an echo off and if so put REM in front of it (with space after REM) and then execute the file and see what hangs up?  
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mhmservicesAuthor Commented:
Here are the contents of the start.cmd file


net start rxrsa /y
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DatedmanCommented:
Right, it's the stop.cmd file that's timing out I think?  That's the pre-command right?

Is this a Continuous Protection Server?  Sounds like this article maybe:
http://seer.entsupport.symantec.com/docs/288626.htm

I think you need to run the series of commands in the pre-command file and see which one times out.  (Then run the post file so you don't leave things stopped ofc.)
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mhmservicesAuthor Commented:
The contents of the stop.cmd aren't too helpful I'm afraid. It's the same command with stop instead of start.

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DatedmanCommented:
Did you look at that URL?  Is this a CPS server?  If not you can probably just take out the pre- and post-command files from the backup job.
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mhmservicesAuthor Commented:
Yes, it is a cps server but these jobs are what copies the the files to tape. The cps jobs are fine. I'm looking at the url now.
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mhmservicesAuthor Commented:
Datedman,


I followed the instructions at the link you provided to create the batch files mentioned. I've allowed 2 nights to test and I'm still getting timeouts.
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DatedmanCommented:
That was not my intent...I pointed you at the link because it looked like those were batch files like you were using.

The idea is this:

**Execute the stop.cmd file manually.  See where it times out!
 (If necessary remove echo off at the top of the file or insert echo on so you can see what's going on.)
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mhmservicesAuthor Commented:
Looks like it's timing out on RxRSA
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DatedmanCommented:
Are all CPS services patched up to date?
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mhmservicesAuthor Commented:
We are using BUE 12 and 12.5 is out. As far as individual services how would i check?
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DatedmanCommented:
I don't know I haven't implemented CPS but I would update everything to 12.5.
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mhmservicesAuthor Commented:
That seems like a good idea but given the absolute hell I went through to upgrade from 11 to 12 I would like to see some type of documentation that points to a specific fix.
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DatedmanCommented:
really?  what was tough?  that might have something to do with it...but 12 to 12.5 might not be so bad.  Also, might be worth a call to BE support now that you know what the problem is so they can tell you to upgrade LOL. (actually it's probably a known issue)
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mhmservicesAuthor Commented:
They ended up having to reinstall all the client BUE items and redo alot of backup jobs. I'm told it was a total mess.

I've been working with symantec support for the last couple days. What we have figured out is that the stop and start command files run if executed by themselves but for some reason won't execute at the time of the backup to tape job. I'm told I've been escalated to advanced support and am waiting on a call back from them.
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DatedmanCommented:
>> Looks like it's timing out on RxRSA

That's not happening anymore?
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mhmservicesAuthor Commented:
Depends on what context. if I run the stop.cmd file everything runs ok but when the job runs it times out. I don't understand what the difference is. Last nighhts backup job to tape errored out with the pre/post command timeout and the job has a time of 3 hours and 20 minutes.
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DatedmanCommented:
Hmm what else is scheduled then?  You have Exchange?  Sure it's the same STOP.CMD?
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mhmservicesAuthor Commented:
That is the only job running at the time. We have cps so all of the cps jobs are finished before going to tape so we have the most recent data. It's the same stop.cmd I have verified the path.
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mhmservicesAuthor Commented:
After working with symantec support I'm past the pre/post command timeout error but now I get a snapshot cleanup error. Any ideas here?
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DatedmanCommented:
Have not seen that one.

Might need to look at why it was such a hassle to upgrade last time?
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mhmservicesAuthor Commented:
Difficult to do that since nobody who did that upgrade is still with the company.
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DatedmanCommented:
Eek.  What's the exact error?
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mhmservicesAuthor Commented:
Error category    : System ErrorsError             : e0009413 - An error occurred during the snapshot cleanup, or could not locate a snapped volume from which to back up.
For additional information regarding this error refer to link V-79-57344-37907
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DatedmanCommented:
Take a look at this:
http://www.experts-exchange.com/Storage/Backup_Restore/Backup_Exec/Q_23460446.html
Lots of other info on google if you just punch in V-79-57344-37907
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