Best software to provide remote assistance

I am the resident "IT Guy" for a small company. We have a small saleforce (about 10 people) who have latops which they take on the road with them. I'm looking for opinions on the best approch to be able to offer them remote assitance. I would like to be able to connect to their machines and see the desktop and take over control of the mouse/keyboard. Price is an issue as we are a small company with a limited IT budget. I have used RealVNC with some success... the problem lies with port forwarding and many times the salemen either can not follow my direction to forward the ports on their firewall/router at home, or they are in a hotel or other place where they do not have access to the routing device.
     What would the most feesable solution be that would only require that they have an internet connection? I've heard about GoToMyPC, and I'm thinking of looking into that, but if there are any free or one time charge software programs I would prefer that. All laptops are running Windows XP Pro SP3 and are typically connected to the internet wirelessly.
dannyg280Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jupiler78Commented:
Hello dannyg280,

I mostly use the tool on: www.showmypc.com
It is free, and I can explain it even to ppl who aren't computerminded.

Regards,

Jupiler78
RobmonsterCommented:
UltraVNC Single click works well, it just requires you to open a port at your end (not at the salesmans end) Its totally free. The interface is a little clunky, but once launched it works fine, giving you full control over their PC.

Team Viewer is another good alternative, but for commercial purposes it requires licencing.

Abode ConnectNow is a flash based screensharing system that also works quite well, although it seems less tolerant of low bandwidth connection in my experience.

Rob

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rindiCommented:
May favorites are teamviewer (mentioned above), and logmein. Both have free versions. Teamviewer allows you to easily transfer files between the connected PC's, while if you want to do that with logmein, you need to install it's vpn software, hamachi, also free.

http://logmein.com

Both are nice because you don't need to forward any ports on your router or firewall, so it works from anywhere. The advantage of logmein over teamviewer is that you can control the other PC via a webbrowser, while teamviewer requires you to start an exe. That means teamviewer only works between windows PC's, while you can use a Linux box with firefox as browser to control the other PC (which has to be windows).
Introduction to R

R is considered the predominant language for data scientist and statisticians. Learn how to use R for your own data science projects.

RobmonsterCommented:
I meant to mention PCHelpWare, which is what UltraVNC Single click morphed into. It's basically the same thing underneath, except it has an interface to construct the components you give to the end user needing support. This is also Windows only.
Rob WilliamsCommented:
My first choice by far is GoToAssist  by citrix. It is one of the few that allows remote control, remote sharing, built-in diagnostic tools, ability to reboot into and out of safe mode and maintain control, and requires no port forwarding. It is no longer free, but an excellent value. My blog has a more detailed write up:
http://msmvps.com/blogs/robwill/archive/2008/05/11/remote-support-made-easy.aspx

I also like single click, but the performance is not as good.
dannyg280Author Commented:
I'm using TeamViewer and it fits my needs perfectly, thank you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.