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HP dv9000 - Touchpad will not work

Posted on 2009-07-09
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Last Modified: 2013-12-09
I had an issue with Logitech Setpoint not installing properly for the G9 mouse. I uninstalled Setpoint and all associated files (App Data files). I rebooted and now the synaptics touchpad won't even work.

I tried installing the original drivers and got the message that current drivers were newer. I uninstalled the synaptics drivers (add/remove programs) and installed the original drivers. Still no luck. I check device manager and no mice show up. I tried the add hardware wizard and scan for new hardware and still no luck. System Restore was disabled so I can't go back to a previous state.

Any ideas on how to fix this without having to go to recovery.
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Question by:sfarazmand
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3 Comments
 
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by:rindi
rindi earned 100 total points
ID: 24820844
So there is no ! in the device manager? If that is the case, your touchpad is probably turned off either in the BIOS, or through a switch or button. Check the BIOS if you xan turn it on there, and as far as I know, many HP's also often have a button, usually in the middle top of the touchpad, with which you can turn it on and off.
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sfarazmand earned 0 total points
ID: 24822722
No there is no ! in device manager. The device is simply not there. I've never turned it off so I don't see how it can do it by itself by simply uninstalling the Logitech drivers. I will however check this. I will also use a PE CD to see if the touchpad is functional there.
 
I might add that I tried a different mouse and that doesn't work. Not in device manager, no error message that device could not be installed, Not even the little informational popup that a new device was found.
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by:sfarazmand
ID: 24879320
Tried what HP told me (restore drivers from disk). That didn't work since once you start you need a mouse and can't navigate using the keyboard. Tried upgrading to a non OEM install which failed killing my system so I restored to origninal. Good thing I partition everything out.
Thanks for the help though.
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