Program Neighborhood crashing on a user's PC
Posted on 2009-07-09
I have a user running Program Neighborhood 11 on a Windows XP SP 3 machine. About a month ago it started to crash constantly. Rebooting had no effect. Once the user opened PN, it would almost immediately crash. I uninstalled PN and reinstalled it again and this seemed to have stopped the problem.
Now it's crashing again. It's the usual Windows crash message:
"Citrix Program Neighborhood has encountered a problem and needs to close. We are sorry for the inconvenience."
I went into the event log and see the following:
Source: Application Error
Event ID: 1000
Description: Faulting application pn.exe, version 188.8.131.5257, faulting module pncachen.dll, version 184.108.40.20657, fault address 0x0000fe9d.