NeilDBlackburn
asked on
Oulook Calendar missing appointments
We have a customer with SBS 2003. They have reported today that all calendar appointments prior to 25th October 2008 have disappeared from all users calendars. Checking back the server has not reported any errors around this time.
The company does a backup of Exchange once a year as a secondary precaution to keep copies of their diaries, the last one being in February 2009 all of the missing items are contained within this backup, so restoring isn't an issue.
My question is how has this occured, 25th October is when the clocks change in the UK, could this be something to do with it??
The company does a backup of Exchange once a year as a secondary precaution to keep copies of their diaries, the last one being in February 2009 all of the missing items are contained within this backup, so restoring isn't an issue.
My question is how has this occured, 25th October is when the clocks change in the UK, could this be something to do with it??
ASKER
Theres no mailbox management policies there, i really don't understand how this can happen
Can you check via OWA (Outlook Web Access) as this directly interrogates the data on the server.
Are the appointments visible using OWA?
Are the appointments visible using OWA?
ASKER
That was the first thing i checked, no of the appointments are there in OWA either,
i should have said the only things that are there are recurring appointments. anything that happens on a weekly or monthly basis is still there
i should have said the only things that are there are recurring appointments. anything that happens on a weekly or monthly basis is still there
If they are not in OWA - then they are gone.
The question that may not be answered is how / where did they go.
For this to happen across the entire company / mailstore is a little unusual to say the least but could have been explained by a Mailbox Management policy but this has been ruled out.
Have you looked on a PC under c:\documents and settings\profile\local settings\application data\microsoft\outlook for a file called Archive.pst?
If it exists, you can open it under Outlook - File, Open, Outlook Data File - point to this file. Once opened - are the calendar appointments in there?
The question that may not be answered is how / where did they go.
For this to happen across the entire company / mailstore is a little unusual to say the least but could have been explained by a Mailbox Management policy but this has been ruled out.
Have you looked on a PC under c:\documents and settings\profile\local settings\application data\microsoft\outlook for a file called Archive.pst?
If it exists, you can open it under Outlook - File, Open, Outlook Data File - point to this file. Once opened - are the calendar appointments in there?
ASKER
UPDATE
having now been through every users calendar it would seem it is not affecting all users. It only seems to be ones who heavily use their calendar
having now been through every users calendar it would seem it is not affecting all users. It only seems to be ones who heavily use their calendar
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ASKER
UPDATE
it only seems to be users who's mailbox syncs with a windows mobile device that have been affected by this
it only seems to be users who's mailbox syncs with a windows mobile device that have been affected by this
Do the Windows Mobile Devices sync using a cable or over the air?
ASKER
all devices sync OTA
i already checked for auto archive, the archive.pst file contains no calendar data
i already checked for auto archive, the archive.pst file contains no calendar data
Are the affected users all using the same make / model of phones?
If so - what is the make / model?
If so - what is the make / model?
ASKER
there are a couple of Iphones and a few HTC devices, not sure which model of HTC
If they are all using Activesync OTA then it is most unlikely to be the phones causing the problem.
Can you check Activesync on the phone and click on Menu, Options.
Are there any Windows PC's listed?
If yes, anything ticked under the Windows PC section?
Can you check Activesync on the phone and click on Menu, Options.
Are there any Windows PC's listed?
If yes, anything ticked under the Windows PC section?
For it to happen to all users, could only be done on the Mailbox Store.
If you check for Recipient Policies that are based on Mailbox Management Settings (Start, Programs, Microsoft Exchange, System Manager - Expand Recipients, Select Recipient Policies - Look in the right-hand pane and check the properties of the policies).
If there are no Mailbox Management Policies, then this is weird.