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HP Designjet plotter wont print jobs anymore

Posted on 2009-07-09
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Last Modified: 2013-12-15
Our office is a Windows based Network - Windows 2003 R2 Standard Server primarily with Windows XP Pro workstations.  I have an old HP Designjet 430 Plotter that we use for our AutoCAD drawings.  The plotter is attached directly to the server via DB25\Centronix cable LPT1 port.  It's worked fine for many years then last month it stopped printing.  When any user sends a print job to the printer you see it appear in the print queue but then it immediately disappears never making it to the printer.  I've done the basics, reinstall drivers, restart server, delete port, etc but same issue.  Printer itself says it's online.  Has anybody had this issue or have suggestions to fix?

Thanks....
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Question by:srohe
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jburgaard earned 2000 total points
ID: 24818928
The plotter probably has som build in testplots you can activate from front-panel without using the parrallel interface, are they comming through?

Is a test print making it from server to paper?

Can you print to an other parrallel printer connected to server's parrallel-port?

Does swap to an other Parrallel cable help?

If you connect a PC with driver and parrallel port (and eventualy autocad) directly to plotter, can that produce a plot?
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Author Closing Comment

by:srohe
ID: 31601725
jburgaard:  Thanks for the response.  You got my in the right direction.  It turned out to be 3 issues.  I hooked up to my laptop but print wouldn't go and neither would the test plot.  Changed paper and the test plot worked.  (Issue 1)  Swapped to a new print cable and got my laptop working (Issue 2).  Server still wouldn't send job so checked the printer ports.  Found through a login script there was a redirection of LPT1 to a JetDirect IP port.  Must have been for an old legacy DOS app we still run.  Changed to LPT2 and everything worked.  (Issue 3).   Couldn't get my head around it but having another person lay out the direction helped!  Thanks....
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