CityOfRedmond
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Printing Blank Pages
I have a HP 4600 that is printing only blank pages, test pages, all apps and even config pages. This is a network printer using the HP UPD ver 4.7. It was working yesterday morning without issue then after adding another queue (a queue set to non duplex) to the same physical printer it stopped working. I have removed the new (non duplex) print queue, no change. I have rebuilt the original print queue, no change. I have done all the basics, check toner, restart printer, set printer to defaults. Nothing has helped. Any suggestions?
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I assume you ran through all possible settings for the printers?? Enabling all advanced feature and all?? If blank pages are printed out, i'd always look into either drivers or setup of the printers on the print server (so not the actual printing device itself).
ASKER
I have run through all the settings on the driver, compared them to the other 4600 we have in the city and everything is matched up.
Then i'm afraid if have to pass... This is the only thing i can think of when printing blank pages... Either driver or setting issues...
greetings
what do you mean with "config pages" - you mean the one from the device itself? (through information menu - print configuration on the device panel?) If these internal pages do print blank as well you have a hardware problem and not a driver problem :=) Maybe worth a try to print the internal pages if you mean something different with config pages.
cheers
Lex
what do you mean with "config pages" - you mean the one from the device itself? (through information menu - print configuration on the device panel?) If these internal pages do print blank as well you have a hardware problem and not a driver problem :=) Maybe worth a try to print the internal pages if you mean something different with config pages.
cheers
Lex
ASKER
By config pages I an referring to the ones through the information menu (as you asked above). I would also think that it is a hardware problem but it is able to print anything in plain text, plain text email, notepad.
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ASKER
Thanks for all your help guys. I cant say that any one thing fixed the issue. The thing that seemed to work was setting the printer to default gray scale and then setting back to color, it has worked correctly now for the past 2 days. It was one of the weirdest issues I have dealt with and hope to avoid dealing with one like it in the future!
ASKER
Thanks for the response. To answer your questions.....it is installed on the new printer server that is only using the UPD ver 4.7. I have verified that it is using the UPD 4.7 (I even deleted and re-added using the correct driver). We had problems with dll's on our old print server and that is why we moved to a new print server using only the UPD 4.7.
I have gone to the server proerties on the PC and removed the drivers and then re-added the printer but that didnt resolve the issue.
I found that the printer will print an email in Plain text format but no other format types. I still cannot print a test page, config pages or anything from an app using a format other than plain text.