Crystal Reports Server Failed to load database information
Posted on 2009-07-09
I have a Crystal Report that works just fine as designed in Crystal XI connecting to my Oracle database. I have installed and configured Crystal Reports Server and uploaded the report to the CMC into a new folder. When I try to run or preview the report, I get the message "Failed to Load Database Information". In the process/database settings I have tried both using the original database login information from the report, supplying the correct username and password and I have also tried using the custom settings for Oracle. Both return the same error. I have Oracle 9i client installed on my Crystal Server (Windows Server 2003) and can connect without a problem to my Oracle database using SqlPlus. Please help me in finding why my report will not run via Crystal Server. I am trying to get it to run so that I can schedule this report to run on a daily basis. I have read other questions and answers on Experts Exchange but they either do not pertain to my issue or I tried the resolution provided but it did not help. Thanks in advance.