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vista hp c6380 error 0x00000643

Posted on 2009-07-09
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Last Modified: 2013-12-15
I have an HP Pavilion dv6-1235dx running Vista.  I cannot install a 64-bit Vista driver for my HP C6380 Photosmart printer.  I get an error 0x0000 0643.  The printer is networked and I can see it via Network.  I can even receive a scanned document.  Any ideas why the driver will not install?
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Question by:johnfaig
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Pete_Zed earned 500 total points
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Try downloading and installing the Microsoft Windows Installer Cleanup utility:

http://support.microsoft.com/kb/290301

Install it and run it. Pick the HP software from the list and uninstall. Download some new drivers from the HP site:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=uk&lang=en&product=3560280

And try to install them and see what happens. Also turn off any virus checkers when install the printer drivers.
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