Solved

vista hp c6380 error 0x00000643

Posted on 2009-07-09
1
2,373 Views
Last Modified: 2013-12-15
I have an HP Pavilion dv6-1235dx running Vista.  I cannot install a 64-bit Vista driver for my HP C6380 Photosmart printer.  I get an error 0x0000 0643.  The printer is networked and I can see it via Network.  I can even receive a scanned document.  Any ideas why the driver will not install?
0
Comment
Question by:johnfaig
1 Comment
 
LVL 8

Accepted Solution

by:
Pete_Zed earned 500 total points
ID: 24818965
Try downloading and installing the Microsoft Windows Installer Cleanup utility:

http://support.microsoft.com/kb/290301

Install it and run it. Pick the HP software from the list and uninstall. Download some new drivers from the HP site:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=uk&lang=en&product=3560280

And try to install them and see what happens. Also turn off any virus checkers when install the printer drivers.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
So who is this article for? If you are like most of the computer users out there, you probably only realize the meaning of 'System maintenance' after something goes wrong. This article is for you if you care about keeping your system working opti…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question