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HP 4200 printer explorer.exe error

dgrenda
dgrenda asked
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Last Modified: 2013-12-15
I have an HP F4200 series printer (white) with a USB interface. I have freshly uninstalled, downloaded and installed the drivers from HP for the printer. It see and adds the printer fine, but when I right click for properties I get an error message from explorer.exe and an instruction fault. I cannot print to the printer either.

The other printer on the system is fine.  Stand alone XP Pro machine.

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C:\WINDOWS\Explorer.EXE
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Function address 0x500a0490 caused a protection fault. (exception code 0xc0000005)
Some or all property page(s) may not be displayed.
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OK  
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