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Opening MS Word 2007 files with pasted images causes Word to crash

Posted on 2009-07-09
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Last Modified: 2012-05-07
Hello,
For the past week or so I have found that every time I try to open an MS Word 2007 document in which I have previously pasted images, it causes the entire Word application to crash.  For example, I might have 3-4 Word documents open everything is working fine.  Then, if I happen to use the Vista snipping tool to capture a screenshot and paste that in one of the documents or copy and paste a photo from the Internet, everything is fine. I can even save the document.  However, as soon as I reopen the file, I get an alert saying MS Word has stopped functioning and it closes all of the Word documents. Please advise.
Thanks
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Question by:Steve_Brady
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5 Comments
 
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Expert Comment

by:Brian Withun
ID: 24818557
When you paste into Word, I presume you are using ^v, or Edit > Paste.  Completely fine, but as a test, use Paste Special... instead of regular Paste.

From the Paste Special options, choose something like Windows MetaFile, or device independent bitmap.  I've seen this list populated with various things.  I wonder if the default paste method (based upon what kind of object is on your clipboard) is something you don't expect.  You mentioned using "Vista snipping tool" and I don't know what kind of object that is actually putting on the clipboard.

PasteSpecial might allow you to convert to a well-known kind of object.

$0.02

BW

WordPasteSpecial.JPG
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Author Comment

by:Steve_Brady
ID: 24819422
Thanks for the reply. I just went to the Yahoo website and chose some arbitrary picture. I right clicked on the picture then selected Copy.  I then opened a blank Word document and clicked Paste Special. The box showed that it would insert the word contents as HTML Format. Next I used the snipping tool to capture a portion of my screen and did the same thing. In this case, Paste Special showed that the image would be pasted as a bitmap picture (Device Independent Bitmap).

By the way, Snipping Tool came with my Vista Ultimate software as an application in the Accessories folder (it's licensed to MS as Snipping Tool 6.0.6001). It simply allows you to quickly outline any rectangular portion of your screen and capture it as an image. It's basically like having a cropping tool for whatever is displayed.
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LVL 13

Expert Comment

by:Brian Withun
ID: 24824528
And do both of the scenarios you tried still cause MSWord to stop functioning?
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Author Comment

by:Steve_Brady
ID: 24826873
Yes
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Accepted Solution

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Brian Withun earned 500 total points
ID: 24828966
My next futile suggestion is to go to http://office.microsoft.com/en-us/downloads/default.aspx  and make sure you have all the latest updates for word.

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