Hard drive damaged, need to recover file
Posted on 2009-07-09
I have a hard drive that I am trying to recover a PST file from, however the hard drive is damaged and the damage appears to cover part of where the PST is stored. The file is around 3.2GB in size.
I was able to copy 700MB of data at once by transferring it to an external drive, however every time I try to copy the PST it goes to around 2.16GB left to transfer and stay there. After while explorer.exe crashes and the computer locks up (i can move the mouse around but there are no icons and keyboard combinations such as ctrl-alt-delete do nothing). After awhile explorer.exe comes back but I'm sure the file wasn't copied properly.
I tried attaching the drive to my computer using a hard drive docking station but I have the some problem, except explorer.exe doesn't crash. After it staying at 2.16GB left to transfer for awhile it gives me an I/O error. The same thing happens when trying to copy the file to another place on the hard drive. I tried running chkdsk /r on it from my computer but it gets stuck on 11% completed on step 4 (of 5). I left it running last night and when I came in it was still there. It only takes about 15 minutes or so to get to that point so it was stuck there for a good 16 hours.
Another oddity is that the computer with the hard drive will boot up normally, however it will not reboot into safe mode of any kind. I've tried loading outlook to export a folder at a time to a new PST file, however Outlook locks up every time I try. It will display the folder structure with all the sub folders in the inbox, but it never display any email. It looks for awhile then stops responding and explorer.exe crashes.
I read that refrigerating the hard drive (wrapped in a towel to protect it from water) sometimes helps, so I am giving that a shot. Do you have any ideas other than sending it to a professional data recovery shop?