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Problems Removing Symantec Endpoint Protection x64 On Server 2008

Hi,

So I installed SEP x64 on Server 2008 and relized that it created some issues ... so I went to uninstall it and it will not remove normally. So I went the alternate route of looking for the uninstall from Symantec directly. Tried the cleanwipe tool, tried removing the reg entries etc ... nothing is working. I am trying to revert back to the previous Corp version and I keep getting the message that a new product is installed.

Any thoughts on this ... I just need to remove the product or make it think that it is removed so I can reinstall the old version.

Thanks in advance!
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Ryan Rood
Asked:
Ryan Rood
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3 Solutions
 
Abhay PujariCommented:
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Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Manually remove, about 32bit but might help:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248 (win32)
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007080209280848 (Vista32)

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/4bb5a8f0a62842208825732b005ad3f1?OpenDocument (XP x64)

I have ran into this pain with Endpoint a few times.  Let me know if any of this works or the error you get when attempting to install Corp Edition.
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Ryan RoodAuthor Commented:
abhvp: Thanks, tried both of those before. This is the client version, unmanaged.
EndureKona: Thanks, looks like the same documents I have already tried.

I think what I really need is to be able to remove the SEP from the Add/Remove so Windows thinks it is gone, and then any more pieces in the registry that the tool may have missed.

I just don't know where all of them are.
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Abhay PujariCommented:
Have you tried ccleaner for the same?
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Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
What about reinstalling the latest version of SEP 11.0 4 over the top and then attempting to uninstall?
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Ryan RoodAuthor Commented:
abhvp: I am not familiar with this tool ... can you post a direct link for download from Symantec?
EndureKona: SEP Client Version 11.0.3001.2224 ... this is the version that I have ... I have tried to reinstall/uninstall using their utility ... it bombs out about halfway through and says that it can't complete.
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Abhay PujariCommented:
Its a free and easy to use utility. Just download it from http://www.filehippo.com/download_ccleaner/ and run. Then open a shortcut created on desktop and analyse registry, programs etc. to run cleanup.
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Ryan RoodAuthor Commented:
abhvp: ran the utility ... it found some garbage so I have removed it ... need to wait until this evening to reboot since this is in production unfortunately. will advise once I have more information.
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Abhay PujariCommented:
Not a problem. But also try EndureKona's post.
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vvladaCommented:
Hi,

The current tool for cleaning SEP is called CleanWipe and you can get it from Symantec support. This tool is updated with every version of SEP, so the lates version can clean SEP 11 MR4. Symantec support doesn't allow public download of this tool, but I sure you can find it on the net.

best regards,
Vladimir
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Ryan RoodAuthor Commented:
vvlada: thanks ... but i referenced in my first post that I have already tried the cleanwipe tool ... i did have to contact symantec to get this.
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vvladaCommented:
Hi,

Maybe you need an updated version... what version did you tried? Open the support case on https://mysupport.symantec.com and they will send you new cleanwipe. We used cleanwipe on different platforms and it would always clean the SAVCE/SEP.

best regards,
Vladimir
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Ryan RoodAuthor Commented:
I contacted them directly and they gave me a website to download from. It seems like the latest version ... I don't think they have another one.
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vvladaCommented:
Hi,

Could you give us the exact message and also, take a look at installation log (in %%TEMP%% or %TMP% folder), look at date and time and give us few last lines...

Best regards,
Vladimir
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Ryan RoodAuthor Commented:
Sorry was out of town this weekend ... will pick this back up this evening after hours.
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Ryan RoodAuthor Commented:
Hi,

So I ran cleanwipe again ... it says it ran fine. I picked yes to all of the options including the reboots. When trying to install an older version of symantec it continues to tell me that a newer version is already installed and will not let me proceed.
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Ryan RoodAuthor Commented:
I was not able to locate any installation logs in C:\Windows\Temp ...
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Ryan RoodAuthor Commented:
is there a way to make symantec think that there is no other copy of this installed ... i just spoke with symantec and followed this process (http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008112116025048) and it did not correct the issue ... perhaps another key that is not being removed from the registry that the older installer is seeing that hasn't been removed?
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vvladaCommented:
Hi,

Did you also remove LiveUpdate from Add/Remove Programs in Control Panel? Maybe old SAVCE detects a new version of LiveUpdate installed?

Best regards,
Vladimir
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Abhay PujariCommented:
If you followed this guide, then what is your observation now? Also as per Vladmir, did you uninstall Live Update?
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Ryan RoodAuthor Commented:
Everything had been uninstalled ... unfortunately after combing through the registry the system was unable to boot back up. Was not able to restore so I will need to reinstall. Atleast a backup was performed of the data so I will start from scratch.

Thanks for the help.
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Abhay PujariCommented:
k. But just a trick, try to repair server first. If it won't come then start everything from scratch.
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Ryan RoodAuthor Commented:
will try and see what happens. not sure if it is viable at this point anyways ... might be better off to do a clean install just to get rid of the garbage on there.
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Abhay PujariCommented:
May be. But it is waste of time and resources if trick does a good.
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