We are a MPLS & Datacenters company based out of India.Our customers constitute the midmarket & the ent segment here and cover almost all verticals.
Currently, I am involved in a project to roll out managed backup & DR services for our enterprise customers. We will definitely want to use our datacenters and fiber networks. However, like any business, we dont intend to invest a lot of capex before the customers coming in.
1) What are the deliverables the customer expects from these services by default?
2) On what parameters will an enterprise customer evaluate these services? What are his current painpoints?
3) What will be the broad setup comprise of? We have been talking to EMC Avamar and the likes.
4) Any pricepoints in terms of per TB per month?