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Proplem with opening documents with Reader 9.1

Posted on 2009-07-09
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Last Modified: 2012-06-27
Hello Together.

 
I hope someone can help me.

I have a interesting problem. When i want open a PDF Document with a doubleclick, then the Reader hangs most time. This will happen on different documents. If i open this document over Acrobat Reader menu, the document will open correctly.

 
The next crazy point is, if i want rename the folder which contains the pdf files, the explorer will hang also.

 
Our configuration.

Windows Vista SP1 and SP2

Profile Path local

Adobe Reader 9.1.2

Domain Logon.

 
What i have tested:

- Same installation with a local user account. = Works.

- Reinstall = problem exists

 
I have found a small thing. If i delete the UserCache.bin file int the APPDATA, then it works until the files is recreated.

Other PDF reader from other companies works without any problem.

 
 
I hope somebody can give me some hints or a solution for this problem.

 


Mike
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Question by:mikehak
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Expert Comment

by:uucknaaa
ID: 24820976
Hi

Well, when I first read this description, I didn't even want to think about it.  Then, I did a search and found:

http://forums.adobe.com/thread/392700

Very interesting, eh?  Looks like it's a font problem.  According to the discussion at that link.

Check it out.  That is really a weird one.
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Author Comment

by:mikehak
ID: 24821207
Thank you

I know, it isn't a easy problem.

But this step i tested before, but it doesn't work.

First i was thinking it could be a problem with the creator software. but i had the same problem on different creation software. I've tested the visagesoft and the microsoft own creator.

The Problem is, this problem exist not on all documents.

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Author Comment

by:mikehak
ID: 24933057
I have tried many, but i haven't found a solution.
Maybe i have written wrong. The PDF Reader starts but after start the Reader will be frozen. I have to shut down the task.

When i go over document open in the reader it will run without any problem.

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Accepted Solution

by:
mikehak earned 0 total points
ID: 25595020
After a long time with still the same problem, adobe has released a new version of reader. The Versio has the number 9.2. With this version the problems seems to be fixed.

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