mikehak
asked on
Proplem with opening documents with Reader 9.1
Hello Together.
I hope someone can help me.
I have a interesting problem. When i want open a PDF Document with a doubleclick, then the Reader hangs most time. This will happen on different documents. If i open this document over Acrobat Reader menu, the document will open correctly.
The next crazy point is, if i want rename the folder which contains the pdf files, the explorer will hang also.
Our configuration.
Windows Vista SP1 and SP2
Profile Path local
Adobe Reader 9.1.2
Domain Logon.
What i have tested:
- Same installation with a local user account. = Works.
- Reinstall = problem exists
I have found a small thing. If i delete the UserCache.bin file int the APPDATA, then it works until the files is recreated.
Other PDF reader from other companies works without any problem.
I hope somebody can give me some hints or a solution for this problem.
Mike
I hope someone can help me.
I have a interesting problem. When i want open a PDF Document with a doubleclick, then the Reader hangs most time. This will happen on different documents. If i open this document over Acrobat Reader menu, the document will open correctly.
The next crazy point is, if i want rename the folder which contains the pdf files, the explorer will hang also.
Our configuration.
Windows Vista SP1 and SP2
Profile Path local
Adobe Reader 9.1.2
Domain Logon.
What i have tested:
- Same installation with a local user account. = Works.
- Reinstall = problem exists
I have found a small thing. If i delete the UserCache.bin file int the APPDATA, then it works until the files is recreated.
Other PDF reader from other companies works without any problem.
I hope somebody can give me some hints or a solution for this problem.
Mike
ASKER
Thank you
I know, it isn't a easy problem.
But this step i tested before, but it doesn't work.
First i was thinking it could be a problem with the creator software. but i had the same problem on different creation software. I've tested the visagesoft and the microsoft own creator.
The Problem is, this problem exist not on all documents.
I know, it isn't a easy problem.
But this step i tested before, but it doesn't work.
First i was thinking it could be a problem with the creator software. but i had the same problem on different creation software. I've tested the visagesoft and the microsoft own creator.
The Problem is, this problem exist not on all documents.
ASKER
I have tried many, but i haven't found a solution.
Maybe i have written wrong. The PDF Reader starts but after start the Reader will be frozen. I have to shut down the task.
When i go over document open in the reader it will run without any problem.
Maybe i have written wrong. The PDF Reader starts but after start the Reader will be frozen. I have to shut down the task.
When i go over document open in the reader it will run without any problem.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Well, when I first read this description, I didn't even want to think about it. Then, I did a search and found:
http://forums.adobe.com/thread/392700
Very interesting, eh? Looks like it's a font problem. According to the discussion at that link.
Check it out. That is really a weird one.