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Free/Busy Information not available to Outlook 2007 users Exch2007 in coexistense with Exch2003

AndrewHuges
AndrewHuges asked
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Last Modified: 2012-08-13
Hi,

I'm running Exchange 2007 SP1 in coexistence with Exchange 2003 & am in the process of migrating mailboxes. The majority of our users are on Outlook 2003 but some (including myself) are running Outlook 2007. Outlook 2007 users are unable to view free/busy information when scheduling appointments but Outlook 2003 users are. I f I try to view a colleagues free/busy information using Outlook 2007 I fail where if I use Outlook 2003 it works. My maiolbox is on Exchange 2007. I have replicated Public Folders from Exchange 2003 to 2007.

Does anyone have any ideas about how to fix this issue?

Thanks in advance!

Andrew
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you didn't mention a time frame for free/busy schedule.  but it could be that the 2007 profiles have a different setting in calendar options for free busy time than the 2003 profiles

Commented:
So if you try to view the Free-busy of E2l7 user from Outlook 2007 you are unable to view.
try running this command Test-Outlookwebservices |fl see what you get.

Also check the test email aconfiguration in the outlook profile and check what are the URLS you are getting. See if your clients are conectig via SCP.
Expert of the Quarter 2009
Expert of the Year 2009

Commented:
Outlook 2007 gets the free/busy information in a different way. It uses the availability service, which is part of the autodiscover system. Does autodiscover work correctly?

Simon.
Subash SundharanIT Infrastructure Architect
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Commented:
Test the availability using and see if its ok.
Test-OutlookWebServices -id:user@domain.com -TargetAddress: user1@domain.com
Ref :http://technet.microsoft.com/en-us/library/bb397225.aspx
Kindly make sure Autodiscover is working perfectly as Free/busy in Exchange 2007 when using Outlook 2007 depends on Autodiscover to wor. Find below articles for same:
http://technet.microsoft.com/en-us/library/bb332063.aspx
http://technet.microsoft.com/en-us/library/bb397225.aspx
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Subash SundharanIT Infrastructure Architect
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Commented:
Open Exchange 2003 ESM
Scroll to Administrative Groups > Folders
Right click Public Folders - View System Folders
Expand Schedule + Free Busy
Free Busy sub folders starting with EX: Right click each one properties, replication tab.
Check EX2k7 is available if not add your Ex2K7 server.
Force the replication..

Are they able to see the free/Busy in OWA?

Ask user to log on to mailbox using Outlook with switch /cleanfreebusy (in run type Outlook /cleanfreebusy and press enter)
http://support.microsoft.com/kb/945602/en-us 

Author

Commented:
Hi Subsun,

The E2K7 server is available in the replica settings for the E2K3 public folders.
E2K7 can't see the free/busy inormation usign OWA.
Will try the /cleanfreebusy control & get back to you.

Thanks
Andrew

Author

Commented:
Still no joy after the /cleanfreebusy.

Thanks
Andrew

Commented:
Make sure SSL is not enabled on the E2l3 Public virtual directory

Author

Commented:
SSL isn't configure on the E2K3 Public virtual directory in IIS6
Subash SundharanIT Infrastructure Architect
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Commented:
Can you paste the result of following command?
get-publicfolder -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY" -Recurse |fl

Author

Commented:
AgeLimit                       :
EntryId                        : 000000001A447390AA6611CD9BC800AA002FC45A0300E6F089BB8455B943A254F8BE805D86EC0000000000040000
HasSubFolders                  : True
HiddenFromAddressListsEnabled  : False
LocalReplicaAgeLimit           :
MailEnabled                    : False
MaxItemSize                    :
Name                           : SCHEDULE+ FREE BUSY
ParentPath                     : \NON_IPM_SUBTREE
PerUserReadStateEnabled        : True
PostStorageQuota               :
Replicas                       : {}
ReplicationSchedule            : {}
RetainDeletedItemsFor          :
StorageQuota                   :
UseDatabaseAgeDefaults         : True
UseDatabaseQuotaDefaults       : True
UseDatabaseReplicationSchedule : True
UseDatabaseRetentionDefaults   : True
Identity                       : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY
IsValid                        : True
OriginatingServer              : Exchange 2007 Server

AgeLimit                       : 100.00:00:00
EntryId                        : 000000001A447390AA6611CD9BC800AA002FC45A0300CC29DD60354E1C47BEF3955FC462F22F0000000000070000
HasSubFolders                  : False
HiddenFromAddressListsEnabled  : True
LocalReplicaAgeLimit           :
MailEnabled                    : False
MaxItemSize                    :
Name                           : EX:/o=Organisation /ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
ParentPath                     : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY
PerUserReadStateEnabled        : True
PostStorageQuota               :
Replicas                       : {Public Folder Store (Exchange 2003 Server), Public Folder Database}
ReplicationSchedule            : {Sun.00:00-Sat.23:45, Sat.23:45-Sun.00:00}
RetainDeletedItemsFor          :
StorageQuota                   :
UseDatabaseAgeDefaults         : False
UseDatabaseQuotaDefaults       : True
UseDatabaseReplicationSchedule : False
UseDatabaseRetentionDefaults   : True
Identity                       : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=Organisation/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
IsValid                        : True
OriginatingServer              : Exchange 2007 Server

AgeLimit                       : 100.00:00:00
EntryId                        : 000000001A447390AA6611CD9BC800AA002FC45A03004C87C39A37B04340BE4BBC2224FF6E0D0000000000070000
HasSubFolders                  : False
HiddenFromAddressListsEnabled  : True
LocalReplicaAgeLimit           :
MailEnabled                    : True
MaxItemSize                    :
Name                           : EX:/o=Organisation/ou=First Administrative Group
ParentPath                     : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY
PerUserReadStateEnabled        : True
PostStorageQuota               :
Replicas                       : {Public Folder Database}
ReplicationSchedule            : {}
RetainDeletedItemsFor          :
StorageQuota                   :
UseDatabaseAgeDefaults         : False
UseDatabaseQuotaDefaults       : True
UseDatabaseReplicationSchedule : True
UseDatabaseRetentionDefaults   : True
Identity                       : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=Organisation /ou=First Administrative Group
IsValid                        : True
OriginatingServer              : Exchange 2007 Server
Subash SundharanIT Infrastructure Architect
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Commented:
It seems 2007 free/busy doesn't have 2003 replica. Also check the replication schedule for both FB folders. Set it to always. If it doesn't resolve your issue then enable diagnostic logging and see if there any errors in replication.
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