No logon servers available even though local logon

I built a server and shipped it across the country. It is a domain member. I tried to have someone there login to it locally using the local administrator account. This is running Windows Server 2008. I made sure they used computername\administrator, but it gives the error that no logon servers are available. I tried cached credentials from the domain, but with the same result.

How do I get into this server?
jhalscottAsked:
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AdoBeeboCommented:
Is there a policy preventing local logon to member servers in place? Have you tried connecting it to the network (hopefully the IP settings are correct for the location/DHCP) and tried accessing it through RDP?
Is it possible that they haven't entered the computer name correctly in the "computername\administrator" login attempt, as I think I've seen this error when I've done the same.
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jhalscottAuthor Commented:
End user I was directing wasn't smart enough to follow my instructions on how to login. Once I got the VPN tunnel setup I was able to login to the server through the domain login.
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Windows Server 2008

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