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word 2003 crashes when using bullets

Posted on 2009-07-10
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Last Modified: 2012-05-07
I have deleted normal.dot. The problem remains for this user
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Question by:lasco1
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5 Comments
 

Author Comment

by:lasco1
ID: 24824455
This is a terminal server environment and only one use is having this problem.
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Author Comment

by:lasco1
ID: 24824514
I have tried to run/  "winword safe" I fails the moment bullet is clicked
 
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LVL 37

Assisted Solution

by:Joanne M. Orzech
Joanne M. Orzech earned 20 total points
ID: 24824772
Try deleting the Word data key --- also try updating your print drivers.
http://support.microsoft.com/default.aspx/kb/822005/en-us

Also, can you try selecting the bullets from Format, Bullets and Numbering, rather than the toolbar and see if that makes a difference.

Thirdly, there may be SEVERAL instances of normal.dot on a hard drive.  I would be sure to search hidden files and delete them all.

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Accepted Solution

by:
lasco1 earned 0 total points
ID: 24825541
I remoted in through tsadmin took control of her PC. I then went to the registry exported the list gallery for saftey and then deleted it. This is und current user\ sfotware\microsoft\office\ 10 word
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LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 24860715
Thank you lasco1
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