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Set Outlook/Exchange to display inbound to: addresses instead of mailbox name

ShineOn
ShineOn asked
on
Medium Priority
689 Views
Last Modified: 2012-05-07
The situation:
  > Outlook 2003, Exchange 2003.
  > Shared departmental group mailbox with additional SMTP addresses set, ex: ar@company.com, ap@company.com.
  > Each additional SMTP address is a "generic" address for department roles - all users have their own individual mailboxes.
  > Distribution groups would not apply to this situation - these emails need to have one instance, not multiple instances.
  > Emails inbound to secondary SMTP addresses are delivered to Outlook inbox as expected, BUT:
  > When viewing the email, the TO: address line has the actual inbound address changed to the shared mailbox name.  
  > Viewing the properties of the email shows the SMTP header with the actual TO: addresses.

The question:
How do you get Exchange/Outlook to pass the inbound address to the view instead of converting it to the mailbox name?  

Unless you dig for the SMTP TO: line, there is no way of knowing what the actual to: address was, because expanding the mailbox name in the TO: line that IS displayed in Outlook shows the default email address of the mailbox, not the actual TO: address in the SMTP header.

I want to make it easy for the end users to see to whom an email was actually addressed.

Thanks,

ShineOn
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Subash SundharanIT Infrastructure Architect
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Commented:
This is default outlook behavior.. You can do one thing to identify the mails. Create a rule for reading the TO address from header and move them to different folders (check the screen shot). Please let me know if you need detailed steps.


rule.JPG
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Commented:
Would that be client-specific or would it be global for the mailbox?  In other words, would the rule run on the server side or only when it lands in the inbox on a computer whose logged in Outlook profile happened to have the rule defined and active?    I know it would affect all that have access to the mailbox because the folders would be in the mailbox regardless, and the emails would move regardless - I just hate using rules if I can't make them global, if you know what I mean.  I'm busy enough chasing real problems to have to troubleshoot problems caused by inconsistent rule maintenance across a set of clients.
Subash SundharanIT Infrastructure Architect
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Commented:
And there's no way to change the default behavior of Outlook, I take it...
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Commented:
Thanks for your input, both of you.

Subsun, we both came up with kludges - I just like my kludge better.
IvaSoft, your product might do exactly what I asked for, but I didn't want a product, I wanted a setting (which apparently doesn't exist.  Thanks, Microsoft.  So glad you know what I want to see, even when it's not what I want to see.)  
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