Set Outlook/Exchange to display inbound to: addresses instead of mailbox name
Posted on 2009-07-10
> Outlook 2003, Exchange 2003.
> Shared departmental group mailbox with additional SMTP addresses set, ex: email@example.com, firstname.lastname@example.org.
> Each additional SMTP address is a "generic" address for department roles - all users have their own individual mailboxes.
> Distribution groups would not apply to this situation - these emails need to have one instance, not multiple instances.
> Emails inbound to secondary SMTP addresses are delivered to Outlook inbox as expected, BUT:
> When viewing the email, the TO: address line has the actual inbound address changed to the shared mailbox name.
> Viewing the properties of the email shows the SMTP header with the actual TO: addresses.
How do you get Exchange/Outlook to pass the inbound address to the view instead of converting it to the mailbox name?
Unless you dig for the SMTP TO: line, there is no way of knowing what the actual to: address was, because expanding the mailbox name in the TO: line that IS displayed in Outlook shows the default email address of the mailbox, not the actual TO: address in the SMTP header.
I want to make it easy for the end users to see to whom an email was actually addressed.