Set Outlook/Exchange to display inbound to: addresses instead of mailbox name
The situation:
> Outlook 2003, Exchange 2003.
> Shared departmental group mailbox with additional SMTP addresses set, ex: ar@company.com, ap@company.com.
> Each additional SMTP address is a "generic" address for department roles - all users have their own individual mailboxes.
> Distribution groups would not apply to this situation - these emails need to have one instance, not multiple instances.
> Emails inbound to secondary SMTP addresses are delivered to Outlook inbox as expected, BUT:
> When viewing the email, the TO: address line has the actual inbound address changed to the shared mailbox name.
> Viewing the properties of the email shows the SMTP header with the actual TO: addresses.
The question:
How do you get Exchange/Outlook to pass the inbound address to the view instead of converting it to the mailbox name?
Unless you dig for the SMTP TO: line, there is no way of knowing what the actual to: address was, because expanding the mailbox name in the TO: line that IS displayed in Outlook shows the default email address of the mailbox, not the actual TO: address in the SMTP header.
I want to make it easy for the end users to see to whom an email was actually addressed.
Thanks,
ShineOn
> Outlook 2003, Exchange 2003.
> Shared departmental group mailbox with additional SMTP addresses set, ex: ar@company.com, ap@company.com.
> Each additional SMTP address is a "generic" address for department roles - all users have their own individual mailboxes.
> Distribution groups would not apply to this situation - these emails need to have one instance, not multiple instances.
> Emails inbound to secondary SMTP addresses are delivered to Outlook inbox as expected, BUT:
> When viewing the email, the TO: address line has the actual inbound address changed to the shared mailbox name.
> Viewing the properties of the email shows the SMTP header with the actual TO: addresses.
The question:
How do you get Exchange/Outlook to pass the inbound address to the view instead of converting it to the mailbox name?
Unless you dig for the SMTP TO: line, there is no way of knowing what the actual to: address was, because expanding the mailbox name in the TO: line that IS displayed in Outlook shows the default email address of the mailbox, not the actual TO: address in the SMTP header.
I want to make it easy for the end users to see to whom an email was actually addressed.
Thanks,
ShineOn
ASKER
Would that be client-specific or would it be global for the mailbox? In other words, would the rule run on the server side or only when it lands in the inbox on a computer whose logged in Outlook profile happened to have the rule defined and active? I know it would affect all that have access to the mailbox because the folders would be in the mailbox regardless, and the emails would move regardless - I just hate using rules if I can't make them global, if you know what I mean. I'm busy enough chasing real problems to have to troubleshoot problems caused by inconsistent rule maintenance across a set of clients.
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ASKER
And there's no way to change the default behavior of Outlook, I take it...
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Thanks for your input, both of you.
Subsun, we both came up with kludges - I just like my kludge better.
IvaSoft, your product might do exactly what I asked for, but I didn't want a product, I wanted a setting (which apparently doesn't exist. Thanks, Microsoft. So glad you know what I want to see, even when it's not what I want to see.)
Subsun, we both came up with kludges - I just like my kludge better.
IvaSoft, your product might do exactly what I asked for, but I didn't want a product, I wanted a setting (which apparently doesn't exist. Thanks, Microsoft. So glad you know what I want to see, even when it's not what I want to see.)
rule.JPG