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Is there is solution to a runtime error other than a reformat?

Posted on 2009-07-10
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Last Modified: 2013-12-27
This is the error message my customer is receiving.



Runtime error- program c:/prog the application has requested the runtime to terminate it in an unusual way.  Please contact the application's support team for more
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Question by:newbnew
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9 Comments
 
LVL 2

Expert Comment

by:opnj
ID: 24825030
Try reinstalling the program which is causing the issue.

If it is not a program you or the user has installed and feels is valid, try a malware or spyware scan.

I do not think you need to reformat, rather fix the program which is terminating. From your error you provided, I can not tell which program that would be.
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Expert Comment

by:hchandless
ID: 24825039
c:/prog is that correct? prog.exe is flagged as a potential virus. Go to Start > Run... and type in msconfig click on Startup tab and see if there is any reference to a prog.exe. Check all the path's listed. If you find one that lists prog.exe uncheck and restart the computer. Run a full scan with a good antispyware/ antivirus.
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LVL 9

Expert Comment

by:nick2253
ID: 24825517
If the above solutions don't work, you can try the following:

Put your Windows install disk in the disk drive, and go to Start->Run, and type "sfc /scannow", without quotes.  This will scan your system files and repair any that are damaged, but you may have to run Windows Update because this may revert some system files to non-updated versions.

Cheers,
Nick
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Author Comment

by:newbnew
ID: 24825786
All 3 solutions are a great place to go. I will let you know how it went tomorrow after I meet up with customer.
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LVL 62

Expert Comment

by:gheist
ID: 24832005
Use safe mode to clean malware.
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LVL 92

Expert Comment

by:nobus
ID: 24833442
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LVL 62

Expert Comment

by:gheist
ID: 24835839
It could be bad ram chips - verifiable using memtest86
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Accepted Solution

by:
newbnew earned 0 total points
ID: 24836509
After further investigation the problem was pinpointed to Trend Micro anti spam toolbar with outlook express 6.0

I sent Trend Micro a detailed report for further instructions.
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