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Synaptics Touchpad not working - No mice will work

Posted on 2009-07-10
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Last Modified: 2013-12-09
HP-Laptop
The synaptics touchpad will not work nor will any other usb mouse. There is no mouse folder/container in device manager. The driver has been uninstalled via add\remove programs and reinstalled. Using the add new hardware wizard does nothing. Scanning for hardware changes does nothing. Rebooting does nothing. The touchpad is on. In any case it doesn't matter since no other mouse will work either. There have been no changes other than an attempt to install Logitech mouse drivers which failed. No changes we made and nothing  was installed. The machine is clean (no virus, spyware, etc.)
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Question by:sfarazmand
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4 Comments
 
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Assisted Solution

by:opnj
opnj earned 400 total points
ID: 24825559
I would try running the system file checker.
Put the OS install CD in the driver

Start> Run

sfc /scannow and hit enter
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LVL 2

Assisted Solution

by:CptArAb
CptArAb earned 400 total points
ID: 24826012
I fully agree with opnj, obviously your failed attempt at installing new drivers corrupted some of your system files. If the above does not solve your problem, just run a system restore and choose the last restore point when your mouse was still working.

But if your system restore is either disabled or did not solve your problem either, just boot up with your Windows CD when you get prompted to "repair windows using the recovery console" or "continue with windows installation", first select the continue option and then select the repair option that follows. This will reinstall all your system files without effecting any of your current programs or files.

Please let me know if this solves your problem?
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Author Comment

by:sfarazmand
ID: 24826530
I will try this. My problem is that this is an OEM install of MCE with no CD. I tried using other XP CDs I had and it said they were not correct versions.
I will try the HP driver restore function and see if that works.
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LVL 7

Accepted Solution

by:
sfarazmand earned 0 total points
ID: 24879317
Tried what HP told me (restore drivers from disk). That didn't work since once you start you need a mouse and can't navigate using the keyboard. Tried upgrading to a non OEM install which failed killing my system so I restored to origninal. Good thing I partition everything out.
Thanks for the help though.
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