Solved: restoring McAfee quarantined files

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lectronic_luzer

restoring McAfee quarantined files

Need to know how to restore .bup file

thumb drive got infected with W32/USBAgent virus which changed folders from "name" to "name.exe". McAfee quarantined "files" and removed them from the thumb drive. I went to restore them through the Advanced/Restore/Files screen in McAfee security center. Stated they were restored but they did not show up in the original location nor were they anywhere else on computer. Found all the quarantined files in "C:\Documents and Settings\All Users\Application Data\McAfee\VirusScan\Quarantine". A typical file name would be 7d7b17101f1938a0.bup though the ".bup" isn't list in the search results only the properties screen. Copied one of the files to desk top and tried to open file by changing extension to .cab and extracting, having explorer open .bup file, removing .bup and assigning explorer to open...none worked.

Once McAfee states that the file is restored in no longer appears in security center restore screen.

XP Professional v2002 SP3

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lectronic_luzer

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++ good...I guess this should have been obvious along with "Back Up Your Data" live and learn...used Seagate File Recovery for Windows which did a great job of restoring files that McAfee deleted but is was hit or miss when I tried to recover files which had been actually delete prior to this incident (just trying to recover as much info as I could), none the less this solution was the most straight forward and as of this point the only one which worked.

Thanks much!!

btan

may be a old post but may be good to remind there is a mean stated by McAfee to restore a quarantined file not listed in the VSE Quarantine Manager https://kc.mcafee.com/corporate/index?page=content&id=KB72755&pmv=print

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Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.