RUNDLL Error

I get multiple application errors and invalid access to memory location.
Rundll32.exe "0x100169e" referenced memory at "0x00d61db0" The memory could not be read.
What do I need to do please help!?
I am running Windows XP - Service pack 3 - 32
ccaarroollyynnAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ComputerTechieCommented:
I would start with a memory test with memtest86+ after that i would do a chkdsk c: /f then after all that i would run a virus and malware scan with combofix from http://download.bleepingcomputer.com/sUBs/ComboFix.exe.  

After all that comes back clean then i would run SFC /scannow and you still have the error i try reinstalling the program to see if the error goes away.

CT
0
ccaarroollyynnAuthor Commented:
Hi CT,
Thank you for your help, but my lap top will not allow any updates.
I can not run the programs you suggest
I have run CCleaner and Errorfix and Regcure as well as spyware doctor. Still no effect.
I hope you can help,
Carolyn
0
ComputerTechieCommented:
To run the commands yI would ou need to click on start click on run type cmd press enter and try again.

It sound like ether the Operating system is damaged or there is an virus.

I recommend if you have a usb flash drive going to another computer and downloading a program called combofix http://download.bleepingcomputer.com/sUBs/ComboFix.exe

After you have download the program you can then  plug in to your laptop and run it before you run it turn off your antivirus software before running.  After that you can post the log file here.

Here is one thing to keep in mind that after all this you might have to backup your important files and reinstall your OS.

CT
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
System Utilities

From novice to tech pro — start learning today.