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Why does xp pro see my dvd drive as cd drive?

Posted on 2009-07-11
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Last Modified: 2012-05-07
I recently moved my perfectly functioning LG GSA-4081 DVD burner from my old computer to my new one. Both systems are running WinXp Pro SP3

When I put in a blank DVD and click the drive letter I get the following error message:
E: is not accessible
Incorrect function

Also there is no recording tab in the drive properties.

Also nothing appears in the registry under the following key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives

Also Administrative Tools > Computer Management > Disk Management pane is blank.

Event Viewer error message:

The Logical Disk Manager Service failed while registering for device handle notifications on device \\?\ide#cdromhl-dt-st_dvdram_gsa-4081b_______________a106____#324b334347433042333720302020202020202020#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}. Win32 Error: 1381.

Any help would be appreciated.
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Question by:baudhead
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13 Comments
 
LVL 48

Expert Comment

by:dbrunton
ID: 24833194
This seems to be an IDE drive.

Do you have two DVD/CD drives on the same cable and if so is one jumpered Master and the other Slave or are both jumpered as Cable Select?  There could be a conflict between the two drives in some manner.

If one drive how is it jumpered and its position on the cable?

Also check cable is firm in both motherboard and drive.  It doesn't hurt to remove and reinsert cable to make sure the connection is good.
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LVL 22

Expert Comment

by:orangutang
ID: 24833328
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Author Comment

by:baudhead
ID: 24833403
One drive - jumpered as master at end of cable.

I checked out the following link previous to posting question:
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_24417680.html?

I downloaded and ran Sophos Free Rootkit software as suggested. It didn't find anything but gave this warning: Error reading list of user profiles. You may not have access rights to the whole registry.

I am the administrator and the only user.
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LVL 48

Expert Comment

by:dbrunton
ID: 24833418
80 pin cable?  
And also try jumpering it as Cable Select.  
Check BIOS to see what mode it is in.  If in PIO set it to UDMA.
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LVL 22

Expert Comment

by:orangutang
ID: 24833472
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LVL 92

Expert Comment

by:nobus
ID: 24833474
read this too :
http://kb.paragon-software.com/paragon/include/templ/object.jsp?catId=2124&objId=1644&foLang=enhttp://www.pcreview.co.uk/forums/thread-118067.php

and another DVD drive works fine there ?   then it can be your drive is failing, or needs a firmware update

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Author Comment

by:baudhead
ID: 24833502
A scan with Malwarebytes' Anti-Malware showed nothing suspicious.

dbrunton: 80 pin cable?  The cable has 40 pin sockets at each end (39 + a blank).

nobus: I've never had a DVD drive there, only a CD drive. I had no problems with the drive in the old computer. It had the latest firmware update.
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LVL 48

Expert Comment

by:dbrunton
ID: 24833517
There are two types of cables for IDE drives; 40 or 80 pin.  Both are interchangeable.  However on modern computers the 80 pin is used.  This link explains and show the difference. http://www.pcguide.com/ref/hdd/if/ide/confCable80-c.html
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Author Comment

by:baudhead
ID: 24833571
dbrunton:  I've got a 40-conductor cable. I've jumpered it Cable Select. Didn't help.
I checked the BIOS but couldn't find any reference to what mode it is in.

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LVL 48

Expert Comment

by:dbrunton
ID: 24833611
If you've got a 40 pin cable then get an 80 pin one.  That could be the problem.  If you have an IDE hard drive check its cable and if 40 pin get an 80 pin one for that as well.  Your hard disk and computer will love you.

Check your settings for the Hard drive and CDROM drive again.  There should be an indication of what mode they are in.  There may be a variety of modes such as Legacy, PIO, DMA or UltraDMA.  See what you can find.
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LVL 48

Expert Comment

by:dbrunton
ID: 24833613
>> Check your settings for the Hard drive and CDROM drive again.

Check your settings for the Hard drive and CDROM drive again in the BIOS.
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LVL 92

Expert Comment

by:nobus
ID: 24834013
you can try this fix too : http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm      
and i've not yet seen a problem on a dvd drive with a 40-wire cable
btw - both are 40 pin; a 80 pin does not exist
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Accepted Solution

by:
baudhead earned 0 total points
ID: 24836353
Problem fixed. Re-installed operating system.
Thanks for all your help everyone.
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