I work in a School and we are using OWA only (no Outlook) hosted by our Educational Local Authority. Recently one of our staff member got married and I asked support to change her mail address from email@example.com to firstname.lastname@example.org They told me that because we are using OWA there is no way of renaming the account and what they have done is create a new account for the user and ask her to manually re-mail to the new account all mail that she wants to keep because the old account will be deleted in two weeks.
This user has hundred of mails in different folders, isnt there a way to transfer OWA mails from one account to another without so much hassle??
Ive tried to use Outlook to gather all the mail from the old account so that at least she can keep it but Outlook only gets from OWA the mail on the Inbox folder, and this user has dozen of several folders under Inbox that are not collected by Outlook.
Our Educational Local Authority (ELA)is using MS Exchange 2007 and Im shock there is no clear procedure in MS Ex 07 to transfer OWA, I only wanted to rename her mail address. Is there a clear way of doing this so that I can refer the step to our ELA??
Thank you for all your help.