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login without using a forgotten password

I have customer that has never created a password at login though when she tries to login it's asks for a password. If you try logining in whithout putting anything in the box and just click enter it will not login. I tried to start in safe mode and use the admin account it still needs a password. I started to the bios screen no passwords have been selected.
  The pc is a sony viao laptop model vgn-fs715p/w. I need some ideas of how to bypass the problem I can take the hard drive out and put it on another system if necessary.
1 Solution
ajwukTechnical Consultant / Project ManagerCommented:
You can reset the local admin password using the file system tools on the ultimate boot cd...
begearra123Author Commented:
Ok thank you ajwuk. I have downloaded the ubcd and I have burned the iso image but I have tried to use it and I am lost at resetting the local admin password hopefully you can help.
Once the UBCD boots up select NTFS Tools  and then then the Offline NT Password & Registry Editor.

Then follow the instructions here.


You will probably need to start at Step One on that page.
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begearra123Author Commented:
thank you for the info but unfortunately so far it has not worked in this case unless I am doing something wrong. are there any other ideas.
That is the best method.  Where do you get to in the procedure?
begearra123Author Commented:
Thank you for your help dbrunton I have learned something from this I have made a nice utility cd for myself when in the field. Unfortunately the volume was unclean so the operation would not work it is as I originally suspected the pc is infected. I am pulling the hard drive and doing a scan as a slave device hopefully this will fix it. If not I will do a full clean install the customer has a backup in place that I installed a few months ago.  Thank You  scott
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