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Error 32092 in Event Viewer for SBS Fax

Posted on 2009-07-12
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Recently (starting last week), I have been unable to receive faxed on a Motorola SM56 internal PCI modem that is installed in an SBS 2003. All updates including SP2 are installed and I can send faxes fine.

Number of rings is set to 3 and I have checked the incoming event log and it shows several entries including "Reception error", "Unknown fatal error", and "The incoming call cannot be answered as a fax call", with error codes 0x0000000c and 0x40000801.

Up until about a week ago, I was able to send and receive faxed without a problem.

I have re-run the fax configuration wizard, adjusted the number of rings from 2 to 3 and rebooted the entire server.

Any help would be appreciated!

Also, this error only applies for some faxes, not all. I can successfully receive some faxes and others will generate this error.
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Question by:rsw01
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Alan Hardisty earned 2000 total points
ID: 24907842
It sounds like it could be either a modem speed issue or an error control settings that needs to either be turned on or off, depending on it's current settings.
If you go to Control Panel / Phone and Modem options - check the modem properties and reduce the modem speed to a maximum of 14,400 or even 9,600bps and see if there is an error control setting and reverse the current setting.
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