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SBS 2003 backup not working

Posted on 2009-07-12
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Last Modified: 2013-11-14
Hello, I've recently taken over a client running SBS server 2003 with a standard Tape backup system which has previously been working fine for some months. then a while ago (before I was in charge) their backup stopped working and hasn't been working for the last month or more!!! the previous guy didn't think this was that much of a concern! oops!.

Anyways, heres the log file below and I've tried various things like deleting the media pools as someone suggested it could be that the pools were full and thats what stopped it from backing up more data. Although when I go and view the media pools, I do get all the media come up under Media Pools -> Free -> 4mm DDS. So I assume that because its in the 'Free' pool then it can be used, otherwise perhaps I should be deleting that as well? (they all come up as 'Off-line Media' in the 'Library' column)

Anyways SBS isn't my strongest thing, I normally work in Linux but I am knowledgable enough to be working on it so any help on how to get the backup to work is appreciated!

The backup unit is a: Hewlett Packard DAT72 Drive and appears to be functioning correctly according to the device manager.

The logs in the event viewer which say the backup failed (scheduled for 8pm weeknights) tells me to go look at the backup log (pasted below)
10/07/2009 8:00 p.m.

-------------------------------

Date: 10/07/2009

Time: 8:00 p.m.

User: SYSTEM

-------------------------------
 

Backup Runner started.

NTMS session started successfully.

EnumerateNtmsObject(NTMS_LIBRARY) succeeded.

Will enumerate on 3 media libraries found.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

Found an enabled library.

InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.

Identify Media completed

EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.

Will enumerate on 0 media types found.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

Found an enabled library.

InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.

Identify Media completed

EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.

Will enumerate on 0 media types found.

Unable to detect tape drive or tape media.

GetTapeMediaPoolName failed. (0x80070458)

GetBackupDestination failed. (0x80070458)

LaunchNTBackup failed. (0x80070458)

NTBackup finished the backup with errors.
 

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
 

Backup ended at Friday, 10 July 2009 8:00 p.m.

Backup error finished with error code 0X80070458.

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Question by:timbo007
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Expert Comment

by:wmeerza
ID: 24837678
iot may be worth you looking at this PAQ:
http://www.experts-exchange.com/SBS_Small_Business_Server/Q_21824218.html

It contains a few links to issues with that error code. Also try some simple things like run the cleaning tape through 5 times.
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Author Comment

by:timbo007
ID: 24838860
Thanks, I have had a look through these links and some others and will check it out tomorrow when I'm onsite as it now seems there is no tape in the machine (as I asked the receptionist who normally changes tapes to replace it with todays dated one in-case it worked and now the unit won't register that there is a tape in so perhaps it didn't go in properly, will have to wait & see tomorrow...)
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Author Comment

by:timbo007
ID: 24847706
Bugger, it actually worked for most of it for the first time in ages but then stopped on the last action (see log file below)

it came up with the error 'Failed to mount.' the taoe is a 72 Gig tape so there should be enought room on it.. I wish it could give me some better error that 'failed to mount' as it seems pretty vague... What fixed it before was cleaning it several times & probably removing the media pools stuff... it was only today when the littlel orange light came on to say it needed cleaning, i've never seen that light flash before, so I cleaned it a couple times to be sure and then it 'magicaly' worked almost... could it be that the heads have gotten dirty so quick (or weren't that clean after the cleaning cassette) and thats whats causing it to stop so suddenly, I mean it got through the whole process 2 time in the same run then stops dead!...???


14/07/2009 4:41 p.m.

-------------------------------

Date: 14/07/2009

Time: 4:41 p.m.

User: SYSTEM

-------------------------------
 

Backup Runner started.

NTMS session started successfully.

EnumerateNtmsObject(NTMS_LIBRARY) succeeded.

Will enumerate on 3 media libraries found.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

Found an enabled library.

InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.

Identify Media completed

EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.

Will enumerate on 0 media types found.

GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.

Found an enabled library.

InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.

Identify Media completed

EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.

Will enumerate on 1 media types found.

GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.

GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.

Found a tape media type in the library (4mm DDS).

Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 14/07/2009 at 4:41 p.m." /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "4mm DDS" /UM

NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup03.log

=====================<BEGIN NTBACKUP LOG FILE>=====================

Backup Status

Operation: Backup

Active backup destination: 4mm DDS

Media name: "Media created 14/07/2009 at 4:41 p.m."
 

Volume shadow copy creation: Attempt 1.

Backup (via shadow copy) of "C: System Files"

Backup set #1 on media #1

Backup description: "SBS Backup created on 14/07/2009 at 4:41 p.m."

Media name: "Media created 14/07/2009 at 4:41 p.m."
 

Backup Type: Normal
 

Backup started on 14/07/2009 at 4:44 p.m..

Backup completed on 14/07/2009 at 5:54 p.m..

Directories: 6643

Files: 67774

Bytes: 18,754,661,414

Time:  1 hour,  9 minutes, and  34 seconds

Backup (via shadow copy) of "E: DATA"

Backup set #2 on media #1

Backup description: "SBS Backup created on 14/07/2009 at 4:41 p.m."

Media name: "Media created 14/07/2009 at 4:41 p.m."
 

Backup Type: Normal
 

Backup started on 14/07/2009 at 5:54 p.m..

Backup completed on 14/07/2009 at 7:27 p.m..

Directories: 4185

Files: 57719

Bytes: 16,133,957,841

Time:  1 hour,  33 minutes, and  30 seconds

Backup (via shadow copy) of "F: Mail"

Backup set #3 on media #1

Backup description: "SBS Backup created on 14/07/2009 at 4:41 p.m."

Media name: "Media created 14/07/2009 at 4:41 p.m."
 

Backup Type: Normal
 

Backup started on 14/07/2009 at 7:27 p.m..

The requested media failed to mount. The operation was aborted.

The operation was ended.

Backup completed on 14/07/2009 at 8:38 p.m..

Directories: 6

Files: 1032

Bytes: 15,308,257,858

Time:  1 hour,  11 minutes, and  25 seconds
 

----------------------
 

The operation did not successfully complete.
 

----------------------
 

=======================<END NTBACKUP LOG FILE>=====================

NTBackup finished the backup with errors.
 

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414
 

Backup ended at Tuesday, 14 July 2009 8:39 p.m.

Backup Runner finished.

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Author Comment

by:timbo007
ID: 24847719
oh and by the way, this is not what it was doing earlier... when I first posted here it was unable to even strat writing to the media so it looks like the problem has escalated or evolved somewhat...
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wmeerza earned 500 total points
ID: 24854953
How old are your tapes, it's possible that beacuse of their age they are deteriorated causing the drive to get dirty. Also what age is the tape device it may need to go in for a service. Also check that your cleaning tape is still good. May be worth looking at HP to see if there are testing tools to prove the drive is ok too.
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Author Comment

by:timbo007
ID: 24855717
Ok, I will find out how old the tapes etc are, I do not know as I was not there when it was purchased etc. but I think that would make great sense, thanks!
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Author Comment

by:timbo007
ID: 24876434
The tapes are from march 2008 and I doubt the thing has had any service as no one knows!.. so I think this is the problem, in the mean time I have added an external USB HDD to run the backups in the mean time and for the first time in a couple months there are green ticks next to backup :) I think I will close this question as its pretty much hardware related as also the backup did start to run and completed a couple drives but failed on the last one so I imagine it has just been worn during the backup and stopped...
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Author Closing Comment

by:timbo007
ID: 31602708
If you have anything to add regarding the age of the tapes then please do so, otherwise thanks for your help even though it was simple enough :)
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Expert Comment

by:wmeerza
ID: 24891428
glad you have things on track. With the tapes it depends on the frequency of use. but after 1-2 years you should probably look at replacing the them (maybe even check the manufacturers recommendation). The cost of new media isn't that high compared to the loss od data if the backups fail! probably a good idea get the backup device in for a service or look at replacing it too.
All the best.
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