Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Tape Drive is not detecting

Posted on 2009-07-12
3
603 Views
Last Modified: 2013-12-01
We installed BackupExec 12.5 on Windows 2000 Advanced Server with SP4. At the time of installation the HP Tape device was attached with the backup server and we also able to take backup on that tape device using BackupExec. Now we replaced the Tape Drive with a new HP Tape Drive (the drive model is different with the old one). In the Device Mangater I am able to view the driver, but it is not coming under Device in BackupExec Management Console and that's why we are not able to take backup on that device. Need your help to solve this problem

Also the backup rate is very very slow and for taking backup of 4 GB data it is taking almost 2 hours.

0
Comment
Question by:hchabria
  • 2
3 Comments
 
LVL 12

Expert Comment

by:TapeDude
ID: 24838693
You will probably need to use the Symantec driver for this device. Have you tried downlaoding/installing it?
0
 

Author Comment

by:hchabria
ID: 24860166
Hi TapeDude,

Sorry for late response. Could you please tell me how to install Symantec driver for that tape drive?
0
 
LVL 12

Accepted Solution

by:
TapeDude earned 500 total points
ID: 24861519
Go to Symantec's website. Fine the driver for that drive (it'll be under here somewhere:

     http://www.symantec.com/business/support/all_products.jsp

Then, in Computer Management->Device Manager, right click the drive and select "Update Driver", then follow the instructions to update from a list or specific location (ie, your downloaded driver)
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How to fix error ""Failed to validate the vCentre certificate. Either install or verify the certificate by using the vSphere Data Protection Configuration utility" when you are trying to connect to VDP instance from Vcenter.
The Delta outage: 650 cancelled flights, more than 1200 delayed flights, thousands of frustrated customers, tens of millions of dollars in damages – plus untold reputational damage to one of the world’s most trusted airlines. All due to a catastroph…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question