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How do I show Exchange folders on Entourage 2008?

Posted on 2009-07-12
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Last Modified: 2012-06-27
Hello, we setup Entourage 2008 on our Macintosh computers for one of our departments. 2 of the 3 macs are able to communicate with Exchange 2007 without any problems.

However, the last mac, even though the setup is identical, will not download exchange folders for the user.  When we expand the Exchange folder on their Entourage, it only shows Public folders.  Their inbox, contacts, etc. are no where to be found.

I confirmed that the setup was the same as the other two macs.  I have tried deleting the account from the mac and re-adding it.  Also, tried uninstalling Office 2008 and reinstalling.  Office is at the latest patch (12.1.9).

What could be blocking the exchange folders from downloading to the last mac?
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Question by:bigeven2002
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Expert Comment

by:Subsun
ID: 24876811
Are you able to access the user mailbox using outlook web access?
Please verify the client settings, refer the articles for details..

http://www.msexchange.org/articles_tutorials/exchange-server-2007/mobility-client-access/accessing-exchange-2007-apple-macintosh-part-2.html 

http://www.visi.com/SubNavContent.aspx?id=2731 
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by:Subsun
ID: 24876840
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Author Comment

by:bigeven2002
ID: 24888194
Hi Subsun,

Yes, the user can access their mail from OWA, that is what they have been using in place of Entourage.  Account settings have been verified.  The configuration is identical to the other Entourage clients and they work fine.  It is only this one Entourage client.

The other EE article indicates that the issue was using /exchange/usermailaddress@abc.com.  I tried that as well but to no avail.  One of the articles shows enabling WebDAV on IIS.  Current it is not installed on our setup, but I didn't think it was necessary since the other clients were working fine.

The other clients access Exchange with the settings of their Account ID, domain, password, and the Exchange server entered is owa.domain.com.  Everything else is at the defaults.  I also tried entering just the NetBIOS name of the server but it had no effect.
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by:bigeven2002
ID: 24911001
I see...so this is the unanswerable.
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Expert Comment

by:Subsun
ID: 24911764
Sorry I missed your question some how. We will try adain..
Can you try by configuring with owa.domain.com/exchange/usermailaddress@abc.com
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Expert Comment

by:Subsun
ID: 24924436
Any update?
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Subsun earned 1500 total points
ID: 24924453
Also try with..
https://owa.domain.com/exchange/usermailaddress@abc.com
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by:bigeven2002
ID: 24932451
Sorry for the delay, I'm certain that I already tried this format to no avail, but I'll try again tomorrow so I'll know for sure.
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